Regional Site Manager

TRIGO Global Quality Solutions is seeking to fill a TRIGO Global Quality Solutions is seeking to fill a Regional Site Manager position to support the Metro Detroit area.

Overall Purpose

Optimizing operational performance for all sites within a specified region

Ensuring client overall satisfaction by addressing their needs quickly and effectively

Organizing & coordinating teams in the region to fulfill jobs/missions, managing teams and ensuring good social climate at the sites

Prepare sites and teams for Technical resource requirements

Support and contribute to the company Quality Policies & QMS

Reports to

Director of Operations

Responsibilities

Client relationship & Business development

• Being the TRIGO face within region, assist all sites in region to guarantee client satisfaction and building a solid relationship. (incl. support to claim management)

• Ensuring clear and transparent communication to all clients in region.

• Developing business with existing clients in region on farming, and up selling (support provided by Sales for the quotation preparation and/or negotiation)

• Providing regional information on new client opportunities to Sales teams, and providing them insight for the quotations

• Monitoring competition (services, prices...) at regional level

• Assist in contributing to and/or making proper quotations within region.

Operations

• Monitor the regions financials to ensure progress toward set organizational goals

• Monitor regions contracts/missions for proper documentation/information

• Making sure operational management tools, and monitoring tools are up-to-date, with accurate information

• Ensuring compliance with established KPI for each site within region.

• Ensuring continuous improvement to optimize services provided within region.

• Visit/contact all sites on a regular basis

• Demonstrates commitment to reduce the risk of workplace accidents

• Must comply with local and company Health & Safety legislation, laws, and policies

Organization & management

• Monitor overall service provided within region and all sites daily

• Ensuring staff availability and qualifications to perform the missions within region

• Assist in developing and retaining teams within region

• Working with recruiting at regional level to maintain levels at all sites considering turnover and new business

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