Networking Technical Services Systems Integration Specialist

Make an impact with NTT DATA
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Your day at NTT DATA

The Networking Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to clients.

What you'll be doing

Key Responsibilities:

• Conducting LAN surveys to assess network infrastructure and identify areas for improvement.
• Performing wireless site surveys, including passive and APOS (Access Point on a Stick) surveys, to ensure optimal wireless coverage and performance.
• Executing rack and stack activities, including the physical installation of network equipment in data centers or server rooms.
• Configuring and troubleshooting network devices such as routers, switches, and firewalls.
• Providing on-site support for network deployment and maintenance, ensuring minimal downtime and optimal performance.
• Documenting network configurations, changes, and troubleshooting steps for future reference.
• Interacts with clients on site and remote to meet complex requirements of a solution.
• Escalates unresolved problems and issues to the relevant third parties.
• Responds to escalated client requests.
• Escalates complex problems to the relevant third parties.
• Writes reports and proposals and completes and maintains project documentation.
• Assists with the documentation of standard operating procedures relating to installations and fixes.
• Acts as coach and mentor to more junior Implementation Engineers and Technicians.
• Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.
• Included in higher complexity design work, with input to the design expected.
• Expected to take ownership of relevant technologies according to domain or specialization.
• Performs any other related task as required.

Knowledge and Attributes:

• Seasoned understanding and appreciation of technical design and business principles.
• Seasoned project fundamental and administration ability.
• Seasoned project skills which are demonstrated in the execution of installations and other assignments.
• Excellent customer engagement skills
• Demonstrate relevant domain specialist knowledge.
• Excellent verbal communication skills.
• Client focused and displays a proactive approach to solving problems.
• Ability to work under pressure.
• Ability to coach, mentor and provide guidance to team members.

Academic Qualification and Certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or a related field preferred
• Associate and/or Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP etc.
• Cisco Dev Net certification

Required Experience:

• 2-5 years' experience conducting LAN surveys and documenting network structure
• 2-5 years' experience conducting WLAN surveys (passive and APOS) using Ekahau or Hamina tools. Ekahau preferred.
• 2-5 years' experience configuring and troubleshooting devices like routers, switches, wireless LAN controllers, and Access Points
• Ability to travel and work on-site 50+%
• Ability to lift servers and network equipment for installation in racks
• Seasoned work experience in technical implementation engineering, specific to Networking technologies.
• Seasoned experience engaging with clients and conducting presentations.
• Seasoned report writing experience.
• Seasoned project management
• Seasoned experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers
• Seasoned experience in diagnosis and troubleshooting

Must live within 30 miles of a major hub/international airport.

For this role, the ideal candidate will reside in either Houston, TX or Dallas, TX.

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we