Customer Success Agent

Welcome to Fi.
We’re a passionate team from Square, Google, Peloton, Uber, and more working to transform the dog-human relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a dog parent. The dog industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our team's talent and expertise to improve the lives of the millions of dogs in the U.S. Real-time location tracking, activity, sleep and behavior monitoring – and that's just the beginning.
The most exciting aspect of our work? Bridging the communication gap between dogs and humans. Imagine a world where everyone knows how their dog feels in real time and how to keep their best friend in good shape. That's the future we're building at Fi.
If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping dogs live longer, better lives, Fi could be the perfect fit. Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of dog ownership together.
Fi is looking for Customer Success Agents!
The Fi team is lean and accomplished, dedicated to building remarkable experiences for dog owners everywhere. As one of our Customer Success Agents, you’ll report directly to our Customer Success Lead, working closely with customers to build strong relationships that foster retention and loyalty. If you thrive in fast-paced, customer-focused environments and excel at problem-solving, this role is for you.

Qualifications:

• As one of our customer success agents, you will work closely with customers to develop relationships that promote retention and loyalty.
• You'll have at least 1+ years of prior experience working directly with customers in a CX team
• Strong writing and communication skills
• Previous experience providing customer service and problem solving over phone
• You love dogs (if you have one, bring it to the office, if you hate dogs, please don’t apply)
• Bonus points for familiarity with Zendesk

What's in it for you?

• Paid Time Off: 25 days/year
• Full coverage on medical, dental, and vision insurance
• Additional wellness perks including free One Medical, Kindbody, and Talkspace
• $500 annual donation to a dog charity of your choice through our BarkBack Program
• Free Fi membership for your pup(s)
• Friends + family collar gifting program

Fi is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Fi makes hiring decisions based solely on qualifications, merit, and our needs at the time.