AHCCCS

Arizona Health Care Cost Containment System
Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork
The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.
AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry.
Come join our dynamic and dedicated team.

Public Information Officer 3

Office of the Director (OOD)

Job Location:

Address: 801 E. Jefferson Street, Phoenix, AZ 85034

All AHCCCS Employees must reside within the state of Arizona.

Posting Details:

Salary: $60,000 - $70,000

Grade: 21

Position will remain open until filled.

Job Summary:

Under the direction of the Chief Communications Officer, the Public Information Officer 3 role is responsible for work of considerable difficulty in high-profile, extensive public relations, publications and public education programs for a public agency of broad scope and complexity; supervises preparation of news releases, publications and educational material; collaborates with key stakeholders and executives to create strategic communications and recommendations, and performs related work as required.

Major duties and responsibilities include but are not limited to:
• Supervises and directs extensive planning, branding, and communication strategy for agency programs, including planning, writing, and editing of content, including press releases, newsletters, scripting, presentations, and flyers for use in television, radio, and newspapers. Collaborates with key stakeholders, executives, and media.
• Serves as point of contact to compile, route, and track incoming public information office inquiries including timely media relations inquiries, public records requests, and other public information requests.
• Maintains agency’s Editorial Style Guide and editorial proofreading process to ensure all public-facing documents (web pages, presentations, reports, letters, and postings) are written in a consistent voice and tone and are accurate.
• Monitors campaign effectiveness, reviews metrics, uses industry's knowledge and sound judgment to make editorial decisions about how and when to best communicate agency news; and revises communication strategy based on results and feedback.
• Understands complicated, key national and local health care issues, including crisis communications, and the impact on Arizona’s Medicaid population in order to write and disseminate effective communication across earned and owned media.
• Deliver interviews to interested groups, and appear on radio and television programs. Works with Designer to furnish information and photographs regarding the agency or institution to the news media and interested groups upon request.
• Other duties as assigned as related to the position (typically 5% - 10%)

Knowledge, Skills & Abilities (KSAs):

Knowledge:
• Journalism and mass communication techniques and distribution methods
• Local media landscape, monitoring, and outreach
• Editing, written communication skills, and public speaking
• Crisis communications
• Government public information office communication procedures and records retention a plus
• Industry standard media relations techniques
• AP Style

Skills:
• Computer literacy in Microsoft Suite and Google Suite (a plus)
• Graphic design software including Adobe Creative Suite, Canva, Powtoons
• Public speaking
• Email platform software Constant Contact Social media content creation
• Continuous Improvement (CI) and Lean methodologies

Abilities:
• Work independently with flexibility and accountability to prioritize tasks bas