Senior Director, Supply Chain

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke University Hospital

 

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

 

 

Senior Director, Supply Chain Operations 

Job Code: 5635

 

FLSA: E

 

Job Level: I2

 

Supervisory Responsibility: Yes

 

General Description of the Job Class
The Senior Director of Supply Chain Operations reports to the AVP of Supply Chain Site Operations and logistics along with entity leadership. This position is directly responsible for ensuring the success of; laundry and linen services, logistics and inventory management. The senior director has overall responsibility for the Supply Chain function and is accountable for internal customer service, delivery, quality, and cost control. This role is integral to Supply Chain and logistics transformation initiatives, governance efforts, KPIs/metrics, and all policies and procedures. The senior director is also accountable for the strategic planning and oversight of all department activities, the planning and implementation of budgets, and for working closely with functional managers by providing regular guidance and general direction to ensure goals are met or exceeded. The Supply Chain Senior Director regularly deals with difficult, serious and abstract issues within the department and cross-functionally, and is responsible for making key decisions that will impact both operational and organizational success. 
 

Duties and Responsibilities of this Level
Strategic Planning 
Assesses the healthcare environment for emerging industry trends that will influence supply chain services as well as at an individual department or service line level. 
Identifies opportunities to leverage supply chain expertise to improve the quality of service provided in order to enhance patient and staff experience while improving financial performance. 
Focusing on strategies of the organization develops supply chain strategies by drawing from national best practices, analytics, personal expertise, and creativity, processes that deliver high value based on innovative solutions. 
Establish a set of performance metrics for entities and supply-intensive departments that measure productivity and customer satisfaction. These metrics should include but not be limited to the following: elimination of duplicative inventories, reduction in official inventories, minimization of inventory write-offs, improved customer satisfaction, etc. 
Leadership Provides leadership oversight and direction to Supply Chain Management to design operational and financial objectives that consistently meet the mission and goals of the organization. 
Responsible for oversight of the development of supply chain associates in order to effectively and efficiently support services being provided. 
Develop training and mentoring program for staff who support supply chain functions and build core expertise onsite at the entity level. 
Leads by example creating an environment that fosters Duke Health mission, vision, values and the Standards of Behavior and Conduct; ensuring associates are connected to how they contribute to the mission of quality patient care and cost management of Duke Health. 
Actively clearing paths and addressing issues and barriers for departmental leaders and teams to ensure project, program and operational success. 
Ensuring proper governance is in place to support the department and escalates issues for leadership attention. 
Engaging teams on benchmarking best practices. 
Leading departmental efforts to establish annual operating plans that supports Supply Chain and Logistics??? strategic plan and entity operations; ensures operating plan is achieved and RACI models are in place and updated. 
Financial Management Collaborates with finance for the budget development for Supply Chain site operations. 
Has overall responsibility for productivity standards of supply chain site operations and logistics, assuring that action plans are developed and implemented to improve unfavorable variances, or that identified exceptions are documented and presented for approval of the ongoing variance acceptance.