Manager, Care Management

Overview

The Manager, Care Management leads efforts to advance Quartz’s care management programs, encompassing the “whole-person care model” while ensuring cross-team collaboration. This role will manage programs and processes including, but not limited to: capacity building, program promotion and evaluation, and internal business coordination.  

 

Benefits: 

• Full-time virtual, telecommuting, work from home option available.
• Serve as a leader and advocate for Quartz Care Management programs, with the ability to make an impact and influence the care and well-being of Quartz members directly.
• Starting salary range, based on skills and experience: $91,100 – 113,900 + robust total rewards package. 

Responsibilities

Strategic Leadership & Program Oversight 

• Partner with Care Management leadership to oversee initiatives that strengthen and enhance the Care Management programs, services, workflows, and outcomes
• Monitors and communicates regulatory and accreditation requirements, ensuring organizational readiness and compliance  
• Consults with and influences leadership and key stakeholders across the organization to support collaboration, education, program growth, and achievement of strategic goals
• Monitors departmental performance, operational efficiency and outcomes, key performance indicators (KPIs), and return on investment (ROI) metrics, reporting results and recommendations to Executive Leadership 

Communication, Advocacy & Organizational Engagement 

• Serves as a knowledgeable and professional representative of the Care Management department and Quartz in internal and external meetings, committees, and stakeholder engagements, as requested.
• Promotes the visibility, contributions, and accomplishments of Care Management staff across the organization in support of collaboration and organizational engagement.
• Develops and delivers presentations, reports, and communication materials to internal and external audiences to highlight Care Management initiatives, successes, opportunities, and outcomes. 

Talent Management & Financial Oversight 

• Directs, develops, and leads Care Management Leads and staff, fostering a culture of accountability, engagement, collaboration, and continuous improvement.
• Models organizational values and promotes a high-performance, mission-driven culture aligned with enterprise priorities.
• Oversees talent management activities including recruitment, onboarding, staff development, performance management, succession planning, and retention.
• Ensures organizational strategies, goals, priorities, and expectations are effectively communicated and consistently reinforced with staff.
• Promotes professional growth and workforce development through training, coaching, mentoring, and skill-building opportunities.
• Proactively identifies and removes operational barriers, addresses staff concerns, and supports successful implementation of departmental and organizational initiatives.
• Ensures staff adherence to organizational policies, procedures, regulatory requirements, and performance standards.
• Participates in financial forecasting, budget planning and management, and resource allocation activities in collaboration with leadership and management teams. 

Qualifications

• Bachelor’s degree in social sciences, health education, nursing, or a related health field, with at least 5+ years of experience in healthcare-related field or equivalent mix of relevant experience and formal education 
• 1+ year(s) of formal people-leadership experience, and 3+ years of case management experience
• Accountability for team performance and results – continually expands departmental capabilities using sound judgment and interpretation. Proven ability to train, supervise and inspire others.
• Demonstrated ability to develop and manage initiatives that deliver results while fostering teamwork and collaboration.
• Recognized subject matter expert in care management across clinical, social, behavioral, and population health domains. Strong understanding of government and regulatory requirements.
• Excellent organizational skills with the ability to manage priorities and meet deadlines.
• Strong initiative, problem-solving, critical thinking, and decision‑making skills.
• Excellent written and verbal communication skills; able to clearly convey ideas, instructions, and feedback to staff, members, and partners. 

This position can work 100% remotely or from our offices in Madison, WI or Onalaska, WI in a hybrid or full-time on-site arrangement, if preferred. Hardware and equipment will be provide