Office Assistant 2 (02-1633)

Posting number: 54650

Department: Administration

Division: Office of Public Advocacy

Job classification: Office Assistant 2

Posting type: Open

Categories: Clerical & Data Entry, Customer Service, Office and Administrative Support

Summary

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

What You Will Be Doing

The Office Assistant 2 answers the main phone for the Office of Public Advocacy (OPA), greets clients and the general public, and performs a wide range of reception services on behalf of the Anchorage office. These services include receiving and prioritizing inquires and incoming and outgoing mail; sorting and preparing daily court documents for delivery; electronic filing; redacting confidential information; and other duties as assigned.

Our Organization, Mission, and Culture

The Office of Public Advocacy provides legal advocacy and guardianship services to vulnerable Alaskans. With offices in Anchorage, Juneau, Fairbanks, Kenai, Palmer, and Bethel, OPA advocates for abused and neglected children in protective proceedings; provides public guardianship for incapacitated adults; and provides court-appointed attorneys for respondents in adult guardianship proceedings, parents in child in need of aid cases, and defendants in criminal cases.

 

The Benefits of Joining Our Team

The OPA Anchorage office is a fast-paced environment comprised of individuals who care deeply about our responsibilities to the wards and clients to whom we are appointed. Our office presents the opportunity to work as part of a team providing advocacy on behalf of vulnerable Alaskans while enhancing your administrative skills and legal knowledge.

 

The Working Environment You Can Expect 

The OPA Anchorage office is located in beautiful downtown Anchorage, Alaska. We are located near the courthouse and directly across from the Captain Cook hotel. We offer free parking and are in walking distance from many restaurants and coffee shops.

 

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences..

Examples of duties

High school diploma or the equivalent.
AND
One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Substitution:
Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).

Special Note:
"High school diploma equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Some positions in this class may require the incumbent to operate motor vehicles. Such positions