Senior Welcoming Specialist

<p>Is Welcoming just about ticking boxes and verifying documents?<br/> Heck no! At Lunar, our Welcoming team is where it all begins — we’re the first impression our customers get and the ones who make sure everything starts off right. We combine speed, compliance, and customer care to create a smooth onboarding journey for our business customers. And now, we’re looking for a Senior Welcoming Specialist to join the team and take our business onboarding to the next level.</p><p dir="ltr">At <a href="https://www.lunar.app/en/personal">Lunar</a>, we are democratizing the power of money and changing the way we all bank, pay, and invest. Since starting in Aarhus in 2015, we've grown rapidly and are now a <a href="https://www.lunar.app/en/personal/news-and-press">major player</a> in the Nordics, with offices in Copenhagen, Aarhus, and Stockholm 🚀</p><p dir="ltr">So, who are we? Are we a tech company or a bank? Well, we're both breaking free from the usual categories. Here, tech isn't just a cool add-on; it's the core of how we do things. With our own banking license, we go head-to-head with traditional banks. What sets us apart is the mix of tech and financial services, giving us the power to shake up a dusty industry that's ready for a change.</p><h3 dir="ltr">What will you do?</h3><ul> <li dir="ltr"><p dir="ltr">Manage the end-to-end onboarding process for new business customers, ensuring a smooth, compliant, and efficient experience.<br/><br/></p></li> <li dir="ltr"><p dir="ltr">Use your solid KYC and AML expertise to identify and mitigate risks while maintaining speed and accuracy.<br/><br/></p></li> <li dir="ltr"><p dir="ltr">Handle complex cases independently using our custom-built case management system.<br/><br/></p></li> <li dir="ltr"><p dir="ltr">Collaborate closely with the Financial Crime Prevention (FCP) team to ensure we meet all regulatory requirements.<br/><br/></p></li> <li dir="ltr"><p dir="ltr">Be a trusted sparring partner for junior colleagues, sharing knowledge and driving team excellence.<br/><br/></p></li> <li dir="ltr"><p dir="ltr">Participate in team and management meetings, contributing insights to improve workflows and shape upcoming automation efforts.<br/><br/></p></li> <li dir="ltr"><p dir="ltr">Bring a performance-driven mindset — helping us continue to break records in both volume and quality 🚀<br/><br/></p></li> </ul><p dir="ltr"><strong>Curious about the Lunar culture? 💚</strong></p><p dir="ltr">Everything at Lunar centers around our core - to challenge. It’s infused into our four values and guides us in how to work together, lead projects, and lead people to reach our mission. Our values aren't just words on a page - they're what make us who we are and shape the vibe of our culture. And trust me, we’re all about the vibe. For a longer read about our culture, <a href="https://www.lunar.app/en/personal/our-mission">click here</a>.</p><p dir="ltr">We're excited to welcome everyone to apply for this impactful role! We can’t wait to follow up with talents who we believe are the best fit based on the following criteria:</p><ul> <li dir="ltr"><p dir="ltr">You have 5+ years of experience within KYC, AML, or customer onboarding — ideally from a large financial institution or a regulated fintech.<br/><br/></p></li> <li dir="ltr"><p dir="ltr">You’re fluent in Danish and English, both written and spoken.<br/><br/></p></li> <li dir="ltr"><p dir="ltr">You thrive in a fast-paced environment and love working with autonomy.<br/><br/></p></li> <li dir="ltr"><p dir="ltr">You take pride in your attention to detail, structure, and risk awareness.<br/><br/></p></li> <li dir="ltr"><p dir="ltr">You’re motivated by winning as a team and pushing yourself — and others — to deliver top-tier results.<br/><br/></p></li> <li dir="ltr"><p dir="ltr">You’re based in Copenhagen and ready to work office-first with a passionate team around you.</p></li> </ul><p dir="ltr"><strong>Are you ready to join the journey? Apply now and let’s find out more! </strong><br/>While you hold on tight for us to get back to you, curious to see what we’re up to? Follow us on <a href="https://www.linkedin.com/company/lunarbank/mycompany/?viewAsMember=true">LinkedIn</a> for business announcements and releases 📢, check out our <a href="https://www.instagram.com/lifeatlunar/?hl=enlunar%20blog">Instagram</a> for an inside scoop on what it’s like to work here 📸, and visit our <a href="https://www.lunar.app/en/personal/blog">blog</a> for the latest tech and product insights! 📱🫰</p> <p dir="ltr"><em>Depending on the regulations in the country where you will be employed, we will ask to see or obtain information about your criminal record.</em></p><p><br/></p>