Field Service Technician

Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time.

 

Join the home for entrepreneurs!

 

We are looking for a self-motivated individual to become a part of our Körber Customer Service Installation Team! This position requires mechanical, electrical and systems experience, and the ability to read blueprints and mechanical/electrical drawings. The Field Service Technician is responsible for preventative maintenance, commissioning, service, installation, software loading and network configuration, customer care & training. The Field Service Technician shall also be responsible for conducting daily site and equipment safety checks, performing a Job Hazard Analysis, and providing a daily status report to Management. Additional training on Körber products will be provided.

 

Your role in our team

• You have the ability to travel up to 90% within North America, at a minimum, to customers’ facilities to install, diagnose, commission and repair Körber equipment.

• Your work will be mostly mechanical & electrical in nature; including equipment installation, software/network configuration/upgrades, trial runs, PLC troubleshooting, investigative tests, repairs and overhauls.

• You will interact with customers on a professional basis, communicating with customers regarding service and product issues.

• You will understand and communicate issues to others by means of drawings, photos, and reports.

• You will provide remote support via phone calls and emails to other Field Service Engineers, management, engineering and the client as needed.

• You will install and perform commissioning of Körber equipment and provide training to the end user.

• You will promote the company’s service and parts programs and identify additional customer care opportunities.

• You will adhere to internal processes and implementation of field service systems to improve the efficiency and department organization.

• You will troubleshoot installation issues as requested by Körber Management and Engineering.

• You will enhance the company’s competitive position in the closing systems market.

• You will assist the company in maintaining and improving relationships with key accounts.

• You will demonstrate professional level skills to positively motivate, overcome barriers, and act as champion / change agent for continuous organizational improvement.

• You will perform other duties as needed to support project installation and management.

 

Your profile

• You MUST HAVE USPS clearance and or be able to pass USPS background check (required).

• You have at least 5+ years’ experience in customer service on installation and maintenance in an industrial environment.

• You have formal education/experience in mechanical, electronics, PLC’s, system upgrades or similar technical nature with focused on material handling systems.

• You have technical aptitude, in both mechanical & electrical areas, with installation & controls theory understanding.

• You have the ability to read and understand technical documentation, drawings, and schematics.

• You are results-oriented, self-confident, self-motivated, take initiative, and persistent

• You have excellent problem-solving skills, and the ability to develop and maintain effective customer relationships and collaborative business relationships.

• You have presentation skills and persuasive written and verbal communication

• You have the following computer skills: MS Word, Excel, PowerPoint and Outlook

• You have a High School Diploma and or GED (required)

• You have the ability to travel regularly – 90% or more. Travel may include weekend and overnight work as needed per the customer’s production schedule

 

Your environment at Körber

Körber Supply Chain is the leading provider in best-in-class supply chain solutions that goes beyond software to include automation, voice, robotics, materials handling, and parcel logistics – plus the systems integration expertise to tie it all together. Our dedicated team of highly-trained employees offers flexible and innovative solutions to keep thousands of supply chain