Customer Support Manager

Company Description

About Us

At Reboot Staff, we’re dedicated to delivering innovative staffing solutions that empower businesses and support professionals in reaching their full potential. Our team is committed to excellence, integrity, and personalized service across a wide range of industries. We believe that people are the driving force behind success, and our mission is to connect exceptional talent with opportunity.

Job Description

Job Description:

Reboot Staff is seeking a highly organized and experienced Customer Support Manager to lead our customer service team and ensure a high standard of client satisfaction. The ideal candidate will have a proven track record in team leadership, problem-solving, and building efficient customer support systems. This role is key in maintaining strong relationships with our clients and enhancing their overall experience with our services.

Responsibilities:

• Manage and lead the customer support team to ensure high-quality service

• Develop and implement customer service policies and procedures

• Monitor performance metrics and customer satisfaction data

• Handle complex client issues and resolve escalated complaints promptly

• Collaborate with internal departments to improve processes and service delivery

• Provide coaching, training, and performance evaluations for support staff

• Report on team performance and suggest improvements to senior management

Qualifications

Qualifications:

• Bachelor’s degree in Business, Communications, or related field

• Minimum 3 years of experience in customer service or support management

• Strong leadership and team management skills

• Excellent communication and conflict-resolution abilities

• Proficiency in CRM systems and customer service software

• Ability to analyze data and create action plans based on insights

Additional Information

Benefits:

• Competitive salary ($58,000 – $64,000/year)

• Professional growth and development opportunities

• Comprehensive health and dental coverage

• Paid time off and holidays

• Supportive and collaborative work environment

• Access to ongoing training and career advancement programs