Customer Success Specialist- English-speaking markets

We are looking for eager and motivated people who want to join our Customer Success team for our English-speaking markets. If you are a native speaker of this market, do not hesitate to apply and start your new challenge with Avantio 🚀🚀.

About us

Avantio, with more than 20 years of experience, is a vacation rental software whose mission is to provide dynamic and innovative cloud-based technology solutions for holiday rentals. The holiday rental sector is in a phase of transformation and expansion. Avantio's commitment is to provide agencies with the tools specifically designed for their growing needs along with the best possible customer service experience.

Based in Valencia and with sales teams in the USA, in Avantio you will discover a highly qualified team, made up of top-level professionals, in an international environment.

Description:

The Customer Success department is a key player, as it is an opportunity generator in customer relationship management. This department comes into play once our product has been sold, and works towards the success of the product and the benefit of the customer.

Therefore, the main goal of the Customer Success Department is to understand in depth the business of our partners, knowing exactly which of our products can help them develop their business.

On the other hand, it will be oriented to increase software adoption among customers increasing their loyalty, so that their business is strengthened.

The Customer Success Manager role will have the following functions:

• Customer Relationship Management.
• Maintain strong, long-term relationships with existing customers.
• Act as the primary point of contact for customer enquiries.
• Understand customer needs and ensure that software products or services meet those needs.
• Implement and develop processes to improve usage and satisfaction at different levels of existing customers.
• Ensure that customers effectively use and fully benefit from software solutions.
• Resolve customer issues or concerns quickly and efficiently, working with internal teams where necessary.
• Identify opportunities for cross or up-selling within current accounts.
• Work closely with technical support, development and product teams to manage implementations, resolve technical issues and ensure delivery of upgrades or new functionality.
• Provide detailed reporting on customer product needs for possible development.
• Regularly track account performance, report key metrics and analyse data to identify improvements.
• Inform the customer about product updates, new features or enhancements.
  

What are we looking for?

• Native English speaker.
• 2- 3 years of work experience in sales or account management.
• High level of Spanish.
• Solid knowledge of software products.
• Excellent communication and negotiation skills.
• Ability to solve problems in an efficient and customer oriented manner.
• Proficient in the use of CRM such as Salesforce and other customer management tools.

Useful:

• Previous experience in account management in the software or holiday rental sector.
• Familiarity with B2B and sales processes.
• Attention to detail, strong organizational skills and a focus on the quality of work.
• Experience in SaaS (Software as a Service) software sales.
• Ability to work in a dynamic and goal-based environment.
• Average knowledge of excel.

What do we offer?

• We are a leading global provider of solutions, services and technological tools for holiday rentals with a stable projection.
• Stable full-time contract.
• Salary: 20k + bonus.
• Training provided by the company: we offer free Spanish and English lessons for all our employees, as well as trainings about tools or skills useful for your role or team.
• Flexible working hours.
• We currently have a hybrid working system, which means that we come two days a week and three days of telework 🙌.
• Possibility to build a long-term career. We offer you activities, tasks and responsibilities that will allow you to grow professionally and personally.
• Reduced-price healthcare insurance
• Work-life balance: afternoon off for children's birthdays and support during their first days at school :)
• Carsharing: the possibility of giving your colleagues a lift in your car (monthly extra from the company) or you can travel to w