Customer Service Representative

Department:

Finance

Division: 

Customer Service

Pay Range

$28.12 - $39.37 Hourly

Midpoint

$33.75 Hourly

Starting salaries generally fall between the minimum and midpoint of the range. Each offer depends on the candidate’s experience and qualifications, internal pay equity, and available budget. Salary offers are negotiated individually based on these factors.   

**A cover letter and resume are required with your application in order to be given first consideration**

SUMMARY OF POSITION

Performs administrative support work assisting customers in person and by telephone, receiving and providing customer service information, preparing and processing billing, cashiering, scheduling, and related work as apparent or assigned.  Work is performed under the moderate supervision of the assigned Director, Manager or Supervisor (supervisor).

MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE:

• High School Diploma/GED

• One (1) year of experience in providing customer service

SPECIAL REQUIREMENTS:

• Valid driver’s license

DESIRABLE QUALIFICATIONS

• Three (3) years of customer service experience, which include handling difficult and varied issues.

• One (1) year of experience collecting on delinquent accounts.

• Experience with Utility Billing.

• High level of organizational skills with excellent written and verbal communication skills.

• Intermediate (or higher) skills utilizing the Microsoft Office Suite specifically Word, Excel, and Outlook.

GREAT BENEFITS!

Note: Unaffiliated staff (non-union employees) may receive some or all of the benefits listed below based on the Compensation Plan for Unaffiliated Employees (Comp Plan) with the City; consult the Comp Plan for specific information about position benefits.

Regular Full-Time (35 to 40 hr/week) Employee Benefits

• Excellent open access (preferred provider) medical plan with substantial City-paid contribution

• City-paid: dental, vision, Life and AD&D Insurance (equals two times the employee's annual salary), and Long-Term Disability Insurance

• Participation in the State of Washington's Retirement Plan (PERS)

• Generous Paid Time Off (PTO) – accrual listed below

• 10 Paid Holidays

• 4% City-match deferred compensation with 457 and 401(a) plan options

• Extended Sick Leave (ESL)

• Section 125 - Flexible Benefits Plan (Medical/Dependent Care)

• City Paid and Employee Paid Retirement Health Savings Plan

• Employee Assistance Program

Paid Time Off (PTO) Accrual

• Regular Full-Time (40hr) Accrual Rates. (The accrual rates for full time (30-34hr) and part-time positions are pro-rated based upon the position's budgeted hours.)

• Years of Continuous Service / Maximum Hours Per Month

• 0 months through 6 months / 13.33 hours per month

• 6 months through 9 years / 20.33 hours per month

• 10 years through 15 years / 22.33 hours per month

• 16 years through 20 years / 24.33 hours per month

• Over 20 years / 26.33 hours per month

SUPPLEMENTAL INFORMATION

Selection will be based on overall qualifications, skills testing (if applicable) and an interview process. Final candidate will be subject to a comprehensive background and reference check commensurate to the position.

GENERAL SUMMARY

Performs administrative support work assisting customers in person and by telephone, receiving and providing customer service information, preparing and processing billing, cashiering, scheduling, and related work as apparent or assigned.  Work is performed under the moderate supervision of the assigned Director, Manager or Supervisor (supervisor).

CORE VALUES

All employees are expected to model and foster the City of Richland's core values in the performance of their duties and their interactions while representing the City.  The values of Teamwork, Integrity, and Excellence promote and maintain a high level of morale and productivity, and are the tie that binds all City employees together, across