Customer Experience Specialist (Sales Associate) - Boston
The RealRealAbout the role
About The Role
The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Experience Specialist, you are goal-oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You’re a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment.Part-time positions must be able to commit 25-28 hours per week.
What You Get To Do Every Day
Client Engagement & Sales
Drive Revenue: Actively engage with customers through suggestive selling and deep product knowledge to exceed daily sales goals.
Proactive Outreach: Perform daily outreach to drive consistent traffic and repeat business.
Mission-Driven Education: Serve as an expert on The RealReal’s circular economy mission, educating both buyers and consignors on the value of sustainable luxury.
The Consignment Experience
Inbound Strategy: Manage the consignment drop-off experience, setting clear expectations with consignors regarding our process and valuation.
Quality Control: Meticulously review and catalog luxury items for shipment, ensuring every piece meets TRR’s rigorous standards.
Relationship Management: Act as a brand diplomat to resolve complex consignor inquiries with a solution-oriented mindset to ensure long-term loyalty.
Operational Excellence
Boutique Standards: Maintain a pristine floor environment through strategic merchandising, replenishment, and adherence to brand aesthetics.
Store Readiness: Support seamless opening and closing procedures, ensuring the store is always client-ready.
What You Bring To The Role
Minimum Requirements
1+ years retail experience in a customer or business-facing position
Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends
Dedication to delivering an elevated experience to both customers and employees
Ability to problem solve in order to meet the needs of customers
A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times
Receptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performance
You remain calm and professional in the 'grey areas' of retail, utilizing creative partnerships to turn challenging moments into positive client outcomes.
Strong organizational and time management skills; ability to balance competing priorities without showing stress or frustration
Ability to excel in a dynamic, fast paced environment
Preferred Requirements
Previous luxury/consignment retail experience
Proficiency with Google Suite and Salesforce
Experience using Mac iOS operating system
Compensation, Benefits, + Perks
FULL TIME BENEFITS
$750/month bonus (at target)
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental, Vision & Commuter Benefits (applicable locations)
Paid Parental Leave
9 Paid Company Holidays
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
Find out more about our Benefits here.
PART TIME BENEFITS
$375/month bonus (at target)
Employee Stock Purchase Plan
9 Paid Company Holidays
9 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
Find out more about our Benefits here.
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