Infrastructure Engineer Staff- Data Analytics Platforms

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Infrastructure Engineer Staff you will be responsible for creating designs and architecture to support cross domain business capabilities for USAA. As this is an enterprise role, our internal customers include both engineers and business users across all lines of business. You will work closely with technologists from all domains and the Chief Technology Office to create architecture for data and analytics platforms and applications, including on premise, private and public cloud. You will focus on the intentional architecture and provide mentorship on emergent architecture to the technical teams. You will have hands-on experience in cloud architectures (SaaS, PaaS, IaaS) and deep interest and experience in broad enterprise platforms and cloud patterns.

Responsible for creating, modifying, and maintaining infrastructure and individual system components that enable business functions and IT Services.

Balance availability, security, efficiency and functional requirements to help provide an optimized production service. Identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Phoenix, AZ. Relocation assistance is not available for this position.

What you'll do:

• Leads the design and implementation of scalable infrastructure across tech domain, creates and enforces standards for system change across a department – reserves execution for the most complex implementations, influences service delivery and maintenance tasks automation across multiple domains and influences and guides monitoring, observability, and tooling at the portfolio level
• Identifies and addresses production issue trends and establishes and shares troubleshooting methodologies
• Provides real-time complex trouble-shooting support at tech domain level for major incidents. Influence department priority of experiments with new patterns and technologies
• Determines engineering best practices, concepts, and patterns at the domain level
• Influences organizations priority of innovations and business objectives within the domain
• Influences the customer – serves as a trusted advisor and helps evaluate solutions and ideas for the customer
• Partners with key stakeholders to lead the evaluation of potential solutions
• Mentor and coach experienced engineers and provide business inputs and feedback to leadership.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in related field of study; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 10 years of infrastructure experience demonstrating depth of technical understanding within multiple Discipline(s)/technology(s) to include 3 years demonstrated technical leadership experience and/or leading teams. Knowledge of emerging and/or evolution of existing technologies. Demonstrated ability to act on all phases of the technology lifecycle.
• 8 years of experience in creating, modifying, and maintaining infrastructure and individual system components.
• Mastery of complex system and environment analysis, design, and optimization.
• Demonstrated experience in successfully partnering with business teams and leaders to design and manage highly available, complex, secure, enterprise infrastructure, and associated components, including servers, storage, network, and virtualized systems. database, client computing, mainframe, public cloud, Infrastructure as Code.
• Expert level of business acumen in the areas of business operations, risk management, industry practices and emerging trends.
• Knowledge and advanced understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks.
• Demonst