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Customer Support Specialist
Hinton Transportation Investments, Inc.Country Club Hills, United Statesfull_timeVerifiedPosted 19 Aug 2025
💰 $46,000/yr($42,000/yr – $46,000/yr)
About the role
About Martec:Martec is a rapidly growing company that has over 60 years in the transportation industry and is the largest and most experienced single-source for intermodal and semi-trailer repair parts and supplies distributed to the Americas. We are looking to provide a great opportunity for the right candidate who is eager for opportunity and growth. If you love meeting new people and are looking for a great company with internal upward mobility, please submit your resume for consideration! This position is full-time, Monday - Friday, $21.00 - $23.00/hr. Job Overview:The core responsibilities for this position include managing orders, inventory requirements, and adhering to company process controls and fulfilling customer orders. Our ideal candidate should have strong data entry skills and customer service skills. There are additional opportunities for advancement within our management team. Ideal Candidate:
- Answer inquires via phone, email, and fax.
- Process orders placed by phone, email or fax accurately and timely.
- Ability to identify and resolve issues in regard to shipments or order processing.
- Respond to all inquiries in a professional and timely manner
- Build a rapport with each customer. Actively listen to customer’s requests and inquiries
- Handle each call until a resolution is reached; including follow-up to ensure the actions are completed.
- Ability to establish and maintain a positive and professional relationship with clients, co-workers and visitors
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Must have strong written and verbal skills
- Must be able to multi-task
- High school diploma required; college degree or current enrollment highly preferred
- Strong data entry skills, alphanumeric preferred
- Experience with Microsoft Office
- Professional and customer friendly phone etiquette
- Strong organizational, interpersonal and communication skills
- Team-oriented mindset and strong work ethic
- Minimum 3 years office experience
- Ability to type 50+ WPM
- Prior experience with order fulfillment is a plus
- Affordable Medical, Dental, and Vision Insurance
- 401(k) + Company Match!
- Life Insurance/Accidental Death/Long-Term Disability – Company Paid
- Supplemental Life Insurance
- PTO After 30 Days
- Paid Holidays After 30 days
- Parental Leave after 6 Months of Hire
- Employee Assistance Program (EAP)
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