Property Claims Adjuster

Company Description

Extraordinary opportunity. Exceptional experience.

Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we’ve come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and opportunities for our employees, clients and stakeholders.

We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.

Trucordia Values

1. We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
2. We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company.
3. We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of “what’s next”?
4. We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve.
5. We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities.

Job Description

As a Property Claims Adjuster you would be responsible for investigating, evaluating, and resolving property insurance claims in a timely and professional manner. The Property Claims Adjuster assesses property damage, reviews policy coverage, gathers and analyzes documentation, communicates with policyholders and vendors, and negotiates claim settlements. This role requires strong analytical, customer service, and problem-solving skills to ensure accurate claim handling while delivering a positive customer experience and maintaining compliance with company guidelines and regulatory requirements.

• Confirm and investigate the application of insurance coverage following a loss. 
• Conduct and complete thorough and detailed investigations.
• Evaluate, estimate, and document personal, commercial property, and/or liability claim details/findings.
• Work directly with customers and guide them through the claims process and negotiate fair and equitable settlements in an effort to facilitate claims resolution while demonstrating empathy. 
• Work with and coordinate vendor services and/or business partners in an effort to return the customer or claimant to their pre-loss condition.
• Written, telephone and electronic communications are a major part of the position activity, and includes direct communication with policyholders, claimants, agents, witnesses, vendors, contractors, police and fire departments, state and county fraud personnel, special investigators, attorneys, members of the medical profession, and all other people incident to the investigation and processing of claims.
• The candidate will perform other duties as assigned.
• The candidate will also be expected to comply with management instruction, adhere to all of the company’s standards and expectations, and comply with statutory requirements. 

Qualifications

• Excellent time management and organizational skills.
• Outstanding verbal and written communication skills.
• Ability to work in fast pace environment independently.
• Have the ability to efficiently use Microsoft Outlook, Microsoft Word, and Excel.
• Must be reliable.
• Must be a quick learner and be willing to adapt and learn.
• Completion of a bachelor’s degree is preferred, but is not required.
• Demonstrated work experience in property insurance claims and/or construction.
• Two years plus property estimating experience.
• Xactimate knowledge and experience is preferred.
• Proven experience delivering outstanding customer service is required.
• Must be persistent and have the ability to work through and solve problems independently.
• Must have the ability to handle challenging conversations about coverage and liability findings or pricing/cost diffe