Cluster Sales Manager

Company Description

Gazed at the multi-color exterior in the buzzing neighborhood that lies just outside, SLS LUX Brickell offers both our team members and our guests extraordinary experiences infused with glamour and a playful spirit. We have an exciting career opportunity to join our team. Say farewell to the ordinary and hello to SLS LUX Brickell, an irresistible and spellbinding retreat in the city’s center.

Job Description

Job Purpose:

The Sales Manager is responsible for proactively generating new businesses, provides account management for new and existing accounts and works with other sales team members to meet and exceed monthly revenue goals. Will also be responsible for the preparation and execution of action plans, negotiation of rates/contracts and qualifying customers.

Duties & Functions:

• Maximizes current hotel key accounts by identifying and capturing those that offer revenue
• growth.
• Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in
• accordance with goals established by department budget and marketing plan.
• Book groups consisting ten to twenty-five (10-25) rooms on the peak night
• Obtain up to 50-75 new key-prospects, on a weekly basis
• Maintain, prospect, independently solicit and book business
• Develop, Create and Maintain customer relationships to achieve optimum market share
• Identify and pursue prospective group meeting and transient business from free market information, as well as information from purchased lead sources, analyzing historical and other statistical information (market segment, account mix goals), participating in conducting customer interviews and preparing customer call analysis report
• Solicit group business directly and jointly with others through the preparation, execution and completion of Action Plans
• Demonstrate a thorough knowledge of the CRS system and GDS system
• Maintain product knowledge at all times including all relevant rate structures and promotional offers
• Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner
• Plan and execute sales trips in line with the Sales and Marketing plan both national and international
• Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction
• Upon closing, coordinate and follow-up with other hotel departments to ensure delivery of superior guest's services
• Prepare weekly, monthly, quarterly and annual reports as required by procedural guidelines
• As directed, compile and input market intelligence information to the Sales Information Management System
• As directed, participate in trade shows, conventions and promotional events within the hotel, the industry and customer organizations
• Achieve established room nights and revenue as outlined by the agreed upon goals
• Any other reasonable duties as assigned by the supervisor or manager.
• We recognize we are in the hospitality industry and that may require us to provide lateral service.  We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

ADDITIONAL RESPONSIBILITIES

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

To be aware of and ensure constant compliance with all necessary operational policies including:

• Health and Safety
• Food Hygiene
• Maintenance
• Emergency Procedures
• Liquor Licensing

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor