Front Office Lead

Join our front office team as a Front Office Lead and play a key role in delivering outstanding guest experiences. You will assist with front desk operations, train staff, resolve guest issues, and ensure smooth daily operations. This position requires strong leadership skills, a passion for customer service, and a thorough understanding of hotel procedures. 

• Assist with front desk check-in/out and reservation calls. 

• Train front office agents on hotel policies, procedures, and property management systems. 

• Prepare reports for management as needed. 

• Resolve guest complaints and disputes effectively. 

• Ensure that exceptional guest service is consistently provided. 

• Perform all shift-related duties. 

• Maintain a close working relationship with management and employees. 

• High School Diploma or GED. 

• 6 months of hotel and guest service experience. 

• Working knowledge of Microsoft Office products. 

• Working knowledge of hotel property management systems. 

• Excellent communication and interpersonal skills. 

• Ability to lead and guide the work of others. 

• Strong problem-solving and conflict resolution skills. 

• Ability to lift up to 50 lbs and stand for extended periods. 

• Availability to work varied shifts, including weekends and holidays.