Senior Product Manager - Technical

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Product Manager - Technical

Overview
• Do you want to fight real crime?
• Do you want to protect payments from fraud attacks?
• Do you want to build something bigger than cookie cutter software?
The Payment Resiliency team develops new products for Mastercard's Fraud and Security program. We protect personal accounts and card issuers and aim to eradicate credit card fraud. Our goal is to combat criminals who are always trying new ways to steal our security. The Senior Product Manager will play a critical role in creating new product functionality including world-class backend and customer-facing features.

• Meets with business leaders and business analysts to discuss and elicit under-the-surface needs and translate them into specific system requirements and subsequent project objectives
• You will own the working document and vision for one or more features
• You will elicit and decompose business requirements into platform requirements and user stories
• Coordinate internal forums to collect and identify feature-level development opportunities
• Contribute near-term input (quarterly) for the platform product portfolio and roadmap, prioritizing the backlog while defining the acceptance criteria for user stories
• Recommend trade-off decisions on platform product features/depth of features/backlog items
• Use runtime metrics of our services in market as a feedback loop in to the backlog and balances the priorities against new feature requests
• Own and manage product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams
• Coordinate with interdependent teams on platform product requirements
• Keep close to the design of the user experience
• Continuously monitor feature development at the feature level adjusting throughout implementation as needed
• Review product demo against acceptance criteria for the feature set
• Identify issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issue

About you
• Bachelor/Master’s Degree in Computer Science or equivalent work experience with exposure to Engineering processes.
• The ability to fully learn the functionality, architecture, dependencies, and runtime properties of the systems involved with your projects. This includes the business requirements and associated use cases, Mastercard customer's experience, Mastercard's back office systems, the technical slack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.
• Understands and can explain the business context and the associated customer use cases
• Proficient at grooming user stories, setting entrance/exit criteria and prioritizing a platform product backlog
• Understands the technologies supporting the platform product and are able to hold your own in debates with other PM-Ts, TPMs, SDEs, and SPMs
• Recognize discordant views and take part in constructive dialog to resolve them
• Verbal and written communication is clear and concise
• Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality
• Deep knowledge of software development processes including agile processes
• Ability to white-board solutions during discussions, and develop decision trees, flow charts and simple wireframes to prove a concept (Visio, PPT, DOC)
• Strong Requirements Assessment, technical documentation, verbal and written communication skills
• Result Oriented Professional
• Preferably professional experience in financial services, cards, payments or another related field
• Able to mentor peers and guide less experienced Team members
• Basic to intermediate proficiency with AI tools like Microsoft Co-Pilot

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabl