Senior Director, Scientific Affairs, Medical Information Scientific Engagement

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Medical Affairs Group

Job Sub Function:

Medical Affairs

Job Category:

People Leader

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a Senior Director, Scientific Affairs, Medical Information Scientific Engagement leader located in Titusville, NJ.

Purpose:

The Senior Director, Scientific Affairs, Medical Information Scientific Engagement (MISE) is responsible for the strategy, innovation, operations, management and continuous optimization of the scientific engagement strategies across the JJIM portfolio of products.  The Senior Director provides leadership and oversight to the overall MISE group, including:

• Therapeutic Area teams (scientific product knowledge experts) who provide scientific engagement to customers for prioritized products to respond to unsolicited MIRs, develop patient scientific content, one-off custom responses for HCPs and MI booth support

• Vendor management team with accountability for vendor(s) secured to handle unsolicited MIRs and product complaints from customers and a Compliance and Audit team to assure quality and compliant organization

• Capabilities and Innovation team responsible for transformative customer support systems, processes and technologies, and robust analytics program

This is a critical role within Scientific Affairs and is a customer and compliance focused position assuring continuous business processes and uninterrupted provision of Med Info engagement services across all channels and related modes of contact to JJIM, while assuring all product events are efficiently managed, service levels maintained and customer experience is optimized. 

Responsible for the development of all employees within the department by supporting the development of Human Resources Planning (HRP) programs including management development and training to meet current and future business needs.  Provide an environment which encourages, values, and lives the company’s commitment to equal employment opportunity.

You will be responsible for:

Strategy and Operations Management:

• Develop, design and execute customer and patient scientific engagement strategies and technology/innovation roadmap.

• Oversight and execution of day-to-day workforce management, monitors the flow of customer contacts and statistical trends to assure seamless scheduling for coverage of MISE; provides oversight to major vendor(s) to assure that processes are consistently followed in accordance with standards for handling of Medical Information requests.

• Provide leadership and collaborate on the design, execution and operations support of the Med Info technology stack – CRM, CMS, telephony systems

• Actively engage and participate on leadership boards, including the Medical Information Leadership Team, the MISE LT, the global Medical Information Leaders Council (GMIL) Governance team, etc.

• Responsible for an operations strategy inclusive of capabilities, technologies, supplier/partner planning that reflect the evolving and future medical information support and scientific content needs of patients and customers across the JJIM portfolio.

• Build and maintain strong working relationships with key partners and stakeholders across multiple sectors and functional areas, worldwide, (e.g., Medical Affairs, Marketing, Information T