Senior Project Manager

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

As a Project Manager specializing in CX Contact Center and Back-Office Operational launches, you will drive complex, cross-functional initiatives that enable Gainwell to deliver exceptional health and human services outcomes through technology and operational excellence.

Your role in our mission

• Lead end-to-end CX launch and transformation initiatives for contact centers and back-office operations, from scope definition through go-live and stabilization
• Define project scope, objectives, success criteria, and deliverables, translating strategic goals into executable work plans and measurable milestones
• Develop and manage detailed, integrated project schedules, ensuring alignment across Talent Acquisition, Training, Quality, Workforce Management, Reporting, IT, Facilities, Operations, and Executive stakeholders
• Drive cross-functional execution without direct authority, holding teams accountable to deadlines, dependencies, and standards
• Oversee large, complex programs by breaking them into manageable workstreams with clear ownership, deliverables, and risk controls
• Identify, escalate, and mitigate risks and issues proactively, implementing structured mitigation and contingency plans
• Lead governance routines, including executive updates, status reporting, and metric tracking to ensure transparency and alignment
• Coordinate operational readiness activities, including staffing ramp plans, facilities readiness, systems access, reporting setup, knowledge transfer, and go-live validation
• Guide and mentor junior project managers, promoting best practices in scope management, schedule control, and stakeholder engagement
• Drive continuous improvement in launch methodology, standardization, and operational readiness processes

What we're looking for

•  5+ years of experience in BPO and/or Contact Center environments, with strong understanding of operational KPIs, WFM, Quality, Reporting, and Service Level performance drivers
• Demonstrated experience partnering across Talent Acquisition, Training, Quality, Workforce Management, Reporting, IT, Facilities, and Operations teams to execute successful launches
• Strong ability to build and manage integrated project plans, dependency maps, resource plans, and critical paths
• Expertise in project scoping, risk management, change control, and governance frameworks
• PMP or other Project Management certification strongly preferred
• Strong executive communication skills with the ability to clearly present status, risks, and tradeoffs to senior leadership and clients
• Proven ability to influence and mobilize cross-functional stakeholders without direct reporting authority
• Strategic thinker who can translate business objectives into actionable project roadmaps and measurable results
• Collaborative leader who drives accountability, transparency, and results across diverse teams

What you should expect in this role

• Candidates must be located in Alaska or the Pacific Time Zone to support business hours and team collaboration needs
• Remote position (US or Alaska only)
• Opportunities to travel through your work (0-10%)
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting is 4/30/2026

The pay range for this position is $74,300.00 - $106,100.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development.