Retail Assistant Manager - Tulsa Premium Outlets

Description

Who We Are

At Grunt Style, what you wear is more than just a necessity, it’s about attitude! We have taken the fighting American spirit and instilled it in everything we do. We provide more just than apparel, we bolster a lifestyle. We take pride in Self, Military and Country and we live our values. We are looking for passionate, hard working individuals to join our growing company of nearly 400 veterans and patriots. We are Grunt Style and This We'll Defend.

Summary/Objective

The Assistant Manager works closely with the Retail Store Manager to learn all aspects of running a store. As a member of our Management Team, the Assistant Manager will be responsible for providing outstanding customer service, achieving sales volume, adhering to Grunt’s visual presentation standards, and maximizing profits by controlling expenses and protecting company assets. The Assistant Store Manager will work with the Store Manager in providing guidance, direction, and development to the store team in order to achieve all revenue, profit, and customer service goals.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Deliver excellent customer service and demonstrate a high degree of professionalism to achieve sales performance goals and results. 
• Has a clear understanding of how the retail business works and builds a winning sales culture.
• Manages all employees in execution of daily tasks and to maximize sales.
• Supports proper channels of communication that exist between the store, supervisors, and corporate partners Operational Skills. 
• Maintains quality service by establishing and enforcing organization standards 
• Exercise judgment and discretion alone, and in conjunction with the Store Manager in the day-to-day operations of the store 
• Excellent communication and interpersonal skills
• Ability to work in both a high stress environment and manage downtime
• Excellent organizational and time management skills
• Self-motivated, able to work with minimum supervision
• Ability to learn and follow instructions
• High integrity, dependable
• Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays
• Familiar with Microsoft Excel and/or Google Sheets
• Strong understanding of the Grunt Style Brand and Ethos

Job Duties:

• Complete sales including entry in computer system, accepting payments, giving change, bagging purchases.
• Assist Store Manager with training and managing all employees in execution of daily tasks and to maximize sales and minimize shrink. 
• Coordinate merchandise replenishment and the flow of merchandise from the stock room to the sales floor.
• Assist the store team in maintaining the store’s visual objectives and housekeeping standards by straightening merchandise and assisting in floor and fixture changes. 
• Assist with Associate and Lead responsibilities as the workday may require. 
• Train new employees and provide performance feedback to Store Manager
• Respond to and resolve customer complaints
• Protect against loss by monitoring security, training staff, and maintaining security cameras
• Maintain compliance with corporate communications by overseeing preparation of merchandise, displays and presentations. 
• Reviewing staff job results and learning needs with retail Store Manager.

Competencies

• Strong leadership and employee management abilities. 
• Customer service-oriented with in-depth knowledge of basic business management processes
• Ability to accept feedback and follow instructions
• Computer and Tech savvy, use of Microsoft Excel or Google Sheets. 
• Basic Admin skill: printing, scanning, etc. 
• Effective communication skills (verbal & written), including strong relationship building skills.
• Strong leadership and organizational skills and a proven sales track record
• Ability to resolve conflict and negotiate with others
• Ability to guide, direct, and motivate employees

Requirements

 Required Education and Experience

• High School Diploma or equivalent 
• A minimum of 1 years’ experience working in a retail environment, ideally in a supervisory role. 

Supervisory Responsibility

No direct reports

Work Environment

This position is located at the assigned retail outlet. This role routinely uses standard office equipment such as computers, phones, and printer/copiers. 

Physical