Room Service Assistant Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Come alive with adventure in the heart of the Colorado Rockies. When the mountains are calling, Vail is like nothing on earth. Our Resort is situated at the front door of this history-rich village, steeped in pioneering spirit and untamed refinement, with legendary Vail Mountain just steps away. Come and celebrate the great outdoors with us – best experienced through our team’s passion and excitement for unparalleled adventure – then recharge in our award-winning Spa and cap off your days with an al-fresco swim under the stars.

Room Service Assistant Manager 

About the role:  

The Room Service Assistant Manager supports the management team in overseeing aspects of the Room Service department and Speyside Cafe.  The Room Service Assistant Manager must ensure the consistency, quality and efficiency of food and beverage service and amenities for the hotel’s guest rooms and suites.  They also assist the Room Service Manager with hiring, training, and supervising the staff. To work to ensure the consistency, quality and efficiency of food and beverage service and amenities for the hotel’s guest rooms & suites. To follow the wishes and preferences of our guests. 

What you will do:  

• Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Room Service Department to ensure that established cultural and core standards are met.  

• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.  

• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24-hour a day in-room dining and in-room private bar services.  

• Control labor and operating expenses through effective scheduling, purchasing decisions, and inventory and control.  

• Attend regular operational meetings to ensure effective coordination and cooperation between departments.  

• Observe the physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed. 

• Monitors phones, orders, deliveries and pickups to ensure guest satisfaction and employee support. 

• Reviews and approves any comp or voids to ensure accuracy and ensures all glitches are posted accurately and timely. 

What you bring:  

• Minimum 2+ year previous experience in a food and beverage environment,  in a luxury hotel setting