Field Application Engineer - Data Center Systems

Job Summary

The Field Application Engineer – Data Center Systems serves as a technical liaison between Phoenix Contact and its customers, providing expert-level support in the application of electronic and automation products into data center systems (HVAC & Cooling / Switchgear & Power Distribution Units / Connectivity Power Infrastructure, and Building/Enterprise Power Management Systems). This role is responsible for identifying customer needs, delivering tailored technical solutions, and supporting the Data Center sales team in driving business growth. The FAE plays a key role in pre- and post-sales activities, ensuring customer satisfaction and promoting the value of the company’s product portfolio.  This position is an individual contributor role and does not include formal people management responsibilities. 

Responsibilities 

• Collaborate with Data Center sales teams to identify and qualify new business opportunities through technical consultation and solution development.
• Provide on-site and remote technical support to customers, including product demonstrations, application guidance, and troubleshooting.
• Develop and deliver technical training to internal teams, channel partners, and customers.
• Serve as a subject matter expert in aligning data center system focus with the company’s product offerings, staying current on industry trends and emerging technologies.
• Support the integration of company products into customer applications, including system design, configuration, and validation.
• Assist in the development of technical documentation, application notes, and white papers.
• Participate in trade shows, webinars, and customer events to promote solutions and build brand awareness.
• Collaborate with product management and engineering teams to provide market feedback and influence product development.
• Maintain accurate records of customer interactions, project status, and technical issues using CRM and support tools.
• Meet/exceed sales growth objectives as established by manager.
• Take directions to actively develop new partners.
• Act as ambassador in your specified territory and expertise.
• Take lead in training PxC Sales and channel partners in Phoenix Contact’s Data Center value proposition and offering.
• Be proficient in R3/BASE selling skills and implementing strong customer relationships.
• Utilize CRM as the primary customer planning, reporting, measurement, and opportunity tracking tool.
• Be proficient in and drive the use of all sales tools provided to support local markets.
• Active involvement in industry-related associations, as well as distributors, and customer events.
• Demonstrate technical competence on all products/solutions within area of focus.
• Maintain all corporate policies, procedures, and programs including quotations, lead follow-up, and timely reporting.
• Work independently to manage and develop channel partners through utilization of joint sales activities, trainings, and mutual action plans.
• Where applicable, work with Key Account Management and Marketing to implement global/national account strategies in-order to achieve program objectives.
• Other duties as assigned.

Qualifications

• Four-year degree Engineering degree or related technical field preferred.
• 5-7 years of experience in a technical support, application engineering, or field engineering role.
• Strong knowledge of industrial automation, control systems, or electronic components.
• Background and experience in Data Center market is strongly preferred.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and prioritize tasks effectively.
• Proficiency in Microsoft Office and CRM tools.
• Willingness to travel up to 50% to support customer engagements and field activities.
• Demonstrated knowledge of Phoenix Contact’s business solutions.
• Superior computer skills and Windows based applications (Word, Excel, PP)
• Self-motivated with the ability to learn and adapt quickly.
• Superior written and verbal communication skills.
• Polished presentation skills.
• Has a record of accomplishment of achieving higher than expected sales performance.
• Strong business development skills
• Exceeding expectations of sales calls and opportunity creation.
• Exhibit leadership skills within given territory assignment
• Experience in working with distributors preferred.

Essential Job Functions

• Must be able to travel via airplane.
• Must have a valid driver’s license and be able to operate an automobile for up to six hours at a time.