Client Experience Manager, Enterprise

About the team

At New Construction, our mission is to enhance the home shopping experience while helping builders maximize their return on investment. The Enterprise Team drives engagement, retention, and success for our Top 50 builder accounts by delivering strategic media recommendations that boost discoverability and value. Known for a collaborative, consultative approach and strong execution, we play a vital role in Zillow’s New Construction business. Our platform reaches the largest audience of New Construction buyers in the country, and we’ve built a fun, high-performing team culture where teamwork and individual impact thrive. Join us to shape the future of the industry alongside some of its top leaders.

About the role

Zillow Group is looking for a Client Experience Manager (CEM) to join our growing New Construction team. As a member of the team, you will work with our premier Enterprise builder partners. You will collaborate with and help educate our partners on strategies to maintain, retain, and optimize builders’ experience and return on investment on the Zillow New Construction platform. This is an opportunity to make a significant impact on one of the fastest growing businesses at Zillow. If you are a detailed oriented, successful self-starter who wants to develop a career with the nation’s largest real estate network, then look no further.

Client Experience Manager Overview:
As a Client Experience Manager, you’ll partner closely with our Enterprise Sales team to deliver a top-tier post-sale experience for our largest builder clients. Your focus will be on campaign performance, builder engagement, and client satisfaction. You’ll lead live campaign status calls, quarterly business reviews, and in-market meetings, while driving education on process, product, and performance insights. You’ll own onboarding, manage technical and creative support issues, and work cross-functionally to resolve problems and drive optimizations. Strong communication, organization, and a client-first mindset are key.

What Success Looks Like:

• 30 Days: Complete onboarding, connect with peers, understand org structure, tools, SOPs, and transition materials.

• 60 Days: Gain product fluency, navigate internal tools, deepen industry and partner knowledge, and build collaboration with Sales.

• 90 Days: Fully ramped, delivering performance insights, establishing QBRs and product education cadence, and driving measurable book growth.

• 6 Months: You’ll be the go-to expert on your book—understanding builder goals, anticipating needs, and consistently delivering on partnership metrics like meeting cadence, campaign performance, and CSAT—while helping drive revenue growth across the platform.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC the standard base pay range for this role is $34.00 - $54.40 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

You bring at least 5 years of experience in sales or account management, specifically supporting enterprise-level clients. A bachelor’s degree in a related field such as Marketing, Communications, or Advertising—or equivalent experience—is required. You’re familiar with key tools and platforms like Salesforce, SalesLoft, OneNote, Asana, GAM, Highspot, and Outreach, and know how to use them to manage work efficiently and effectively.

You’re relationship-oriented and excel at growing and sustaining high-value client partnerships. You’re a collaborative team player who contributes to shared goals and supports a strong team culture. You set clear goals for yourself and stay focused on achieving results. Whether in person, over email, or on a call, you communicate clearly and with warmth, creating a positive experience for clients and coworkers alike. You approach work with energy, resilience, and a soluti