Member Support Representative

DMBA (Deseret Mutual Benefit Administrators) is a non-profit organization that administers benefits for companies who are owned or affiliated with The Church of Jesus Christ of Latter-day Saints.

The Member Services department of DMBA is hiring a part time Member Support Representative to assist our participants on the phone and in person with member related questions and transactions. The Member Services department administers various health and financial benefits to organizations of The Church of Jesus Christ of Latter-day Saints. We are committed to delivering exceptional service to all our valued customers including participants, providers, and employers.

Work Opportunity

We are seeking an individual who excels at and enjoys providing customer support through phone, email, and in-person interactions, while also handling member transactions. This role offers the opportunity to build a comprehensive understanding of benefits, opening doors to various growth opportunities within the company.

The position features a hybrid work environment, allowing eligible team members the flexibility to work remotely. However, all team members are required to work onsite at the Salt Lake City office every Thursday, as well as an additional one to two days per month or as needed for customer support, meetings, and events. This position pays $21.73 an hour.

The initial 3-week training program will take place in a virtual classroom, led by our experienced trainers.

We are looking for:

• Professionalism & Respect: Consistently demonstrates professionalism and respect toward customers, leaders, and colleagues through both actions and clear, effective communication.
• Emotional Intelligence: Capable of navigating emotionally charged situations with calmness, positivity, and composure, even in challenging circumstances.
• Self-Motivation & Organization: Highly organized, self-driven, and attentive to daily responsibilities, with a genuine interest in contributing to team-based problem-solving efforts.
• Approachability & Team Connection: Maintains a warm, approachable demeanor and values building trust and strong relationships within the team.
• Integrity & Responsibility: Upholds high ethical standards, serves as a positive role model, and demonstrates responsibility in handling confidential and sensitive information with care.
• Mission-Focused: Fully engaged in serving our members and committed to upholding the organization's mission and values.

Skills & Talents

• Proven track record of delivering outstanding customer service
• Excellent interpersonal and active listening skills
• Maintains a consistently positive attitude
• Strong data entry capabilities using web-based systems
• Exceptional attention to detail
• Ability to effectively manage multiple tasks
• Demonstrates initiative in fulfilling and exceeding job responsibilities
• Takes ownership and remains accountable in all assignments
• Self-motivated and able to work independently with minimal supervision
• Receptive to coaching and committed to ongoing professional development

Minimum Requirements

• High school diploma or equivalent
• Basic computer knowledge and proficiency in essential operations
• Proficient in both spoken and written English

Preferred Qualifications

• Experience working in a professional office or business environment
• Previous experience in customer service phone roles

What We Offer:

• Competitive pay
• Rich medical, vision and dental benefits with low premiums. One of the top health plans in Utah
• Rich retirement planning: including 401(k) company match, 8% EDRC Employer Discretionary Retirement Contribution (we just give you free money for retirement), life insurance, and full service Financial Planners onsite at no cost
• Generous paid leave plan that starts accruing your first day, your birthday off, additional sick leave and 12 paid holidays
• Award winning wellness program with health coaching, ability to earn 3 additional days off a year, fun activities and an onsite gym.