Claims Investigator (Office of the Parking Clerk)

Overview

Brief Job Description (essential functions of the job):

 

Assists Chief and Senior Claims Investigators on investigations and expedites public inquiry and/or complaints relative to outstanding parking violations, ticket payments, seizures, and right of appeal of resident permits, abandoned vehicles, and related informational requests; operates computer terminal and other devices, microfilm and microfiche viewers.

Responsibilities

• Opens, reviews, investigates, and classifies correspondence related to ticket disputes and information requests; forwards correspondences with appropriate forms and documentation to designated areas for purposes of data entry, signature, filing, mailing, etc.
• Compiles statistical and other material for reports and performs related work as required and may be rotated to perform various assignments at different times.
• Performs related work as required by the job.

Required to work any emergency as directed by the Commissioner of Transportation or designee.

Minimum Entrance Qualifications

• Two (2) years experience in customer service and clerical work of more than average difficulty.
• Substitutions: GED in lieu of High School Diploma. Successfully completed secretarial and/or clerical courses above the High School level for one (1) year of the required experience. 
• High School Diploma preferred.
• Previous claims investigation/parking violation experience with administrative investigation systems preferred. 
• Bilingual speaking is preferred.
• Ability to exercise good judgment and focus on detail as required by the job.    

BOSTON RESIDENCY REQUIRED

 

Terms:

Union/Salary Plan/Grade: AFSCME/RA-12

Hours per week: 35