Lead Tech / Crew Chief Water Restoration Technician

Responsive recruiter Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Who we are + what we do – ServiceMaster Restore  ServiceMaster Restore is a top-performing ServiceMaster franchise servicing five counties in the region. ServiceMaster Restore does it all: Water, fire, smoke, mold, trauma, bio-hazard, hoarding, odor/pathogen control, reconstruction and more! Our company is locally owned and employs team members who live in the very communities we serve. We’re committed to helping make our neighborhoods whole again after the worst happens. At ServiceMaster, we unite for the common goal of RESTORING PEACE OF MIND® to our customers.   When the going gets tough, our Restoration Technicians step in to save the day. Our mission is -- and has always been -- to get people back to working order as quickly as possible. If you want to be in the business of making bad days better, if you're someone who likes working with their hands, being on-the-go, and never having the same day twice, then we have the perfect opportunity for you.   What we’re looking for - You’ll be a great fit, if you have the following: 

• Good verbal and written and communication skills
• Knowledge of disaster restoration or construction industry
• Proficient with using mobile software to enter data
• Experience in training and managing others
• Strong problem-solving skills
• Be on call for emergency services as required based on the on-call schedule
• Certifications are preferred, but not required: 
  • AHERA - Building Inspector, Asbestos
  • WRT – Water Damage Restoration Technician 

  What we require of you – Must haves: 

• Knowledge of disaster restoration industry .
• Must be able to pass background and pre-employment drug screening 
• Must have an Oregon Driver's License with a clean driving record.

What you’ll be doing - Job Responsibilities: 

• Inspect job sites frequently to verify the scope of work is being performed correctly, that it meets the projected timeline and that it complies with ServiceMaster standards. Quality assurance. 
• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job 
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
• Resolves issues with customers communicates customer issues, daily job activities with key company staff
• Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies 
• Ensure safety standards are being followed during all active jobs
• Follow up with technicians on assigned jobs and compliances daily 
• Support for fellow technicians; answering questions, advising, etc. 
  • Provide training, expertise and consulting to team members. 

What the position requires of you - Physical Demands & Working Conditions: 

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.   
• Express or exchange ideas with others and receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

 DisclaimerThe above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably acc