Rehab Support Assistant- Medical Clerical Office Support- Kalamazoo and Oshtemo- Full Time

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Love Where You Work!

Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. 

If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.

Location

BMH Bronson Methodist Hospital

Title

Rehab Support Assistant- Medical Clerical Office Support- Kalamazoo and Oshtemo- Full Time

Join Our Team at Bronson Hospital in Kalamazoo!

This role supports daily operations across two Bronson Rehabilitation locations. Shifts are scheduled at Bronson Rehabilitation Oshtemo on Mondays, Wednesdays, and Fridays, and at the Bronson John Street Rehabilitation office on Tuesdays and Thursdays.

Position: Rehab Support Assistant

Location: Bronson Hospital Kalamazoo- John St, Bronson Rehabilitation Oshtemo

Department: Physical Therapy

Shift: First Shift

Make a Difference in Patient Care!

Bronson Rehabilitation Services is looking for a detail-oriented and friendly person to support our rehab team. In this role, you'll welcome patients, schedule appointments, check insurance, and help manage patient records. You’ll also answer phones, collect payments, and help keep the office running smoothly.

What You’ll Do:

As a Rehabilitation Support Assistant, you’ll be an important part of our rehab team. Your main job is to help our patients have a smooth and positive experience from the moment they arrive. You’ll:

Greet and check in patients

Schedule and confirm appointments

Verify insurance and help with authorizations

Answer phones and take messages

Collect payments (at some locations)

Keep patient records organized and up to date

Help manage supplies and keep the office running smoothly

We’re looking for someone who is:

Friendly, professional, and organized

Comfortable using computers and learning new systems

Able to work well in a fast-paced environment

Great at multitasking and paying attention to details

Experienced in a medical or office setting (6–12 months preferred)

A high school graduate (or GED)

We also value candidates with:

Experience in medical billing, including government programs

Knowledge of medical terminology and coding (CPT, ICD-10)

Familiarity with healthcare systems like Epic, Medic, or Misys

Why Work at Bronson?

A 2024 Forbes Best-In-State Employer

Competitive salary

Shift differential pay

Comprehensive Wellness Program

Rotating weekends

Benefits start on Day 1

Work with a supportive and friendly team

Opportunities to learn and grow in the healthcare field

Be part of a hospital that values your hard work and dedication to keeping the community healthy

At Bronson, we believe in teamwork, respect, and providing top-notch care. When you work with us, you’re part of a trusted health system that values your work and supports your growth. You’ll have the chance to make a difference in patients’ lives every day—and be part of a positive, professional team that’s committed to helping others.

High school diploma or general education degree (GED) and 2-3 years general work experience (hospital preferred), or equivalent combination of education and experience required.
6-12 months of related experience

• Experience with third party billing (including county, state and federal) strongly preferred.
• Medical Terminology, CPT and ICD-10 coding strongly preferred.
• Previous computer experience including hospital-based programs (i.e. Epic/Medic/Misys/Tiger or other practice management system) preferred.
• Keyboarding and computer skills
• Accurate filing
• Professional communication
• Excellent customer service skills
• Light clerical duties as assigned.
• Math skills
• Basic office equipment
• Ability to maintain confidentiality of sensitive medical information.
• Concentrate and pay close attention to detail
• Ability to multi-task
• Ability to establish effective working relations with office staff and employees in a team
Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time.
The job produces some physical demands. Typical of jobs that include regul