Account Manager

IMPORTANT: Only considering candidates located in Latin America. Please do not apply if you are outside of LATAM.

About Empirical

Empirical empowers early and growth-stage tech companies by providing two pivotal services:

• Product & Technology Leadership: Our US-based CTOs and CPOs offer fractional, project, or advisory-based support, combining deep expertise with a flexible approach.

• Product Development Teams: We deliver high-performing, senior-level tech talent through a scalable staff augmentation model, focusing on exceptional LATAM professionals.

We are a people-first company, embracing diversity and building meaningful connections with our clients and team members.

Our Values

Empirical is built on a foundation of values that guide every interaction and decision:

• Care about people first: We prioritize meaningful relationships and inclusivity.

• Strive to add value always: We bring our best to every client and colleague.

• Lead with integrity: We act with honesty, transparency, and responsibility.

• Have fun every step of the way: We believe joy fuels creativity and collaboration.

The Opportunity

Our client, a digital agency specializing in web development and marketing solutions, is looking for an Account Manager to strengthen relationships with clients and ensure their needs are met. This role bridges the gap between clients and internal teams, ensuring smooth communication, timely project execution, and strategic growth opportunities.

What You'll Be Doing

• Act as a liaison between clients and internal departments to ensure seamless communication and timely execution of tasks.

• Identify and propose additional services to help clients achieve their business goals.

• Establish and maintain long-term relationships with clients while identifying new project opportunities.

• Monitor budgets, explain costs, and negotiate terms when necessary.

• Stay informed on market trends and competitor activities that may impact client success.

• Prepare reports, presentations, and collateral materials for client meetings.

• Track contract renewals and identify potential growth within existing accounts.

• Attend client meetings and provide strategic advice tailored to their needs.

• Work closely with developers to ensure smooth project execution and deadline compliance.

• Provide regular updates on client accounts and projects to senior management.

• Identify revenue expansion opportunities and collaborate with the account team.

• Maintain high-quality client engagement via phone, email, and meetings.

• Go the extra mile to meet sales targets and support future growth.

Must-Haves

• Proven experience in account management, client services, or a related field.

• Strong interpersonal and communication skills to build and maintain client relationships.

• Ability to manage multiple clients and projects simultaneously.

• Solid understanding of business development and upselling strategies.

• Ability to track and manage budgets effectively.

• Experience working in a fast-paced, client-focused environment.

• Fluent English proficiency (written and spoken).

Nice-to-Haves

• Knowledge of WordPress or experience in a web development environment.

• Familiarity with digital marketing strategies and best practices.

What We Expect From You

• 100% alignment with our core values

• Strong critical thinking and problem-solving skills

• Ability to drive projects from start to finish independently

• Strong documentation and communication skills

What We Offer

• Remote and flexible work arrangements

• Competitive compensation in USD

• Mentorship and professional development opportunities

• Full-time, 40-hour/week engagement

• Be part of a multicultural community of tech experts

Why Work With Us?

• We put people first, creating a thriving and collaborative work environment.

• We balance individual and client needs, respecting everyone’s uniqueness.

• We only take on proje