Senior IT Manager - Identity and Access Management (IAM) - Remote

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.

Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition

Job Summary

We are seeking a highly experienced and dynamic Senior IT Manager to lead our Identity and Access Management (IAM) team. This role requires a unique blend of strategic vision and technical expertise, driving the design, implementation, and governance of enterprise-wide identity and access solutions.

The Manager III, IT Infrastructure & Operations (official position title) is responsible for providing strategic direction, vision, and leadership within the IT Infrastructure & Operations function. This role will oversee the performance, security, and scalability of our IT systems, as well as managing a team of IT professionals. This individual will work closely with IT leadership to align infrastructure initiatives with business objectives, execute strategic initiatives, manage critical projects, and drive continuous improvement in service delivery. It requires a balance of technical expertise, leadership skills, and the ability to execute strategic initiatives.

Job Responsibilities:
 

Strategic Leadership

• Lead, mentor, and manage multiple teams of IT professionals, including entry and mid-level managers, network engineers, systems administrators, and operations staff.
• Drive the team’s performance by setting clear goals, providing ongoing feedback, and fostering professional development.
• Promote a collaborative work environment, ensuring effective communication and coordination with the team and across departments.
• Stay informed of industry trends and emerging technologies, assessing their potential impact on the organization and incorporating relevant innovations into the infrastructure strategy.

IT Infrastructure Strategy & Management

• Develop and implement strategies to enhance the performance, reliability, and scalability of IT infrastructure.
• Oversee the design, deployment, and maintenance of all infrastructure components, including servers, networks, storage, and data centers.
• Collaborate with other IT leaders to align infrastructure projects with business objections and ensure the organization’s IT needs are being met.

Operations Oversight

• Manage the operations of IT systems, ensuring high availability, optimal performance, and security.
• Implement best practices, processes, and procedures for IT operations, including incident, problem, and change management.
• Ensure that all systems and operations are compliant with industry standards, regulations, and company policies.
• Proactively identify areas for improvement and drive initiatives to enhance operational efficiency and service delivery.

Project Management

• Lead large-scale infrastructure projects, from planning and design through to implementation and evaluation, ensuring projects are delivered on time and within scope.
• Collaborate with stakeholders, including IT leadership, to prioritize projects based on business impact, resource availability, and strategic importance.  
• Coordinate with external vendors and internal stakeholders to ensure successful project delivery.

Compliance & Security

• Ensure that all IT infrastructure is secure and compliance with relevant regulations, standards, and internal policies.
• Lead efforts to safeguard systems from security threats, including managing firewalls, intrusion detection systems, and other security technologies.
• Conduct security audits and risk assessments, and lead the response to security incidents.  
   

Resource Management

• Assist in managing the IT infrastructure budget, ensuring resources are allocated effectively, and costs are controlled.
• Optimize the allocation of resources, including personnel, hardware, and software, balancing operational needs with project demands.  
• Identify and recommend opportunities for cost savings and efficiency improvements.
   

Reporting & Documentation

• Maintain comprehensive documentation of infrastructure configur