Jobs and Careers

Senior Manager, Internal Communications

United States, United Statesfull_timeVerifiedPosted 28 Jan 2025

💰 $250,000/yr($210,000/yr – $250,000/yr)

About the role

Are you ready to power the World's connections?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About the role:
This role will be responsible for shaping, leading, and executing the global internal communications strategy of Kong. Your job will be to create a communication approach, tools and processes that bring out our values (COURAGE) and Leadership Principles. The outcome of the communication should make employees experience a cohesive, transparent, low hierarchy, high speed and engaging work environment. You will work closely with Kong's leadership, People, Marketing and other key stakeholders as we scale and evolve.

Key Responsibilities:

Refine and Execute Internal Communications Strategy
Craft and execute per the global internal communications strategy to ensure that messaging is consistent, impactful, and aligns with company values, culture, and goals
Tailor the strategy for diverse teams and regions, considering the company's growing global footprint
Leadership Communication: Partner with senior leadership to advise on and create clear, effective communication strategies for key messages. Ensure leadership is connected with employees through regular updates, town halls, and other internal channels
Employee Engagement and Culture: Develop initiatives to drive employee engagement and reinforce the company's culture through internal communications. Work closely on initiatives like employee recognition programs, surveys, and feedback mechanisms to gauge and improve morale
Crisis and Change Communication: Lead communication efforts during company changes, crises, or important transitions, ensuring that messages are transparent, timely, and consistent. Act as a trusted advisor on navigating sensitive situations with empathy and clarity
Content Creation and Messaging: Oversee the creation of high-quality content for internal channels such as emails, intranet, newsletters, video messages, and Slack channels. Ensure messaging is clear, concise, and tailored to the audience (e.g., leadership, employees, remote teams)
Channel Management:Manage and optimize internal communication channels (e.g., intranet, Slack, email, video conferencing platforms) to ensure effective distribution of messages across teams and geographies
KPIs: Define key metrics for measuring the effectiveness of internal communications and employee engagement. Regularly analyze communication efforts and use data to improve content, channels, and engagement strategies
Collaboration with People Teams: Work closely with the People teams to ensure alignment between internal communications, employee experience, and organizational development efforts. Play a role in promoting company-wide initiatives like onboarding, DEI (Diversity, Equity, and Inclusion), and professional development programs
Global Team Support: Support diverse teams in various regions with localized communications, ensuring that different cultures, languages, and time zones are considered. Foster a sense of connection among remote or geographically dispersed employees
And any additional tasks required by manager

Education and Experience:

Bachelor’s or Master's degree degree in Communications, Public Relations, Marketing, or a related field is a plus
3+ years of experience in internal communications, corporate communications in a global company
Leadership experience is a plus with at least 3-5 years in a leadership role
Proven track record of developing and executing internal communications strategies in fast-paced, growth-oriented environments, preferably in tech

Skills & Expertise:

Strong understanding of communication strategies and best practices, including crisis management, executive communications, employee engagement, and organizational change
Exceptional written, verbal, and interpersonal communication skills, with the ability to convey complex ideas in a clear, concise, and engaging manner
Ability to influence and collaborate with senior leaders, cross-functional teams, and employees at all levels of the organization
Experience with a variety of communication tools and platforms (e.g., intranet, Slack, Microsoft Teams, Zoom, newsletters, surveys, etc.)
Leadership & Influence: Ability to lead a team, prioritize effectively, and manage multiple projects in a fast-moving environment. High emotional intelligence and a strong understanding of organizational dynamics, with the ability to navigate and advise on sensitive or complex issues
Global Mindset: Experience working in global or g