Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information

Salary

The Patient Access Representative I directly interacts with patients on the phone and/or in person under direct supervision to support front office business operations in a hospital or hospital based clinic location.  They maintain a patient centered attitude at all times, demonstrating compassion and empathy for patients and their families.  They work as part of an elite team to support UT Southwestern operations and initiatives.  They may be required to travel to both on and off-campus locations.  This position offers a career ladder based on progressive responsibilities and performance. 

Experience and Education

MINIMUM QUALIFICATIONS

• High school diploma or GED is required
• 1-3 years’ experience in a Customer Service field preferred
• 2 years’ experience in a Clinical/Medical office setting preferred

Job Duties

ESSENTIAL FUNCTIONS

1. Pre-register/Register patients for scheduled/unscheduled services, inpatient/outpatient procedures within all applicable hospital based areas.
2. Interview patient(s) and/or their representative at workstation or bedside to obtain demographic/insurance information or verify information already on file. All registrations performed utilizing available up to date technology (i.e. carts/workstation on wheels, tablets, etc)
3. Obtain copies of necessary identification and insurance cards.
4. Document appropriate information in the registration system based upon departmental documentation standards.
5. Accurate and timely deployment of legal and compliance consent forms and documents.
6. Initiates the Advance Directive process when applicable.  
7. Ensures all patients are continually informed of their visit status when services are delayed.
8. Initiate, obtain and/or update insurance verification as appropriate for patient services. 
9. Coordinate accurate patient data to determine financial obligation. Collection of insurance co-payments, deductible amounts, self-pay deposits and patient balances from the patient/guarantor. Request full or partial payment for services rendered according to collection policies.
10. Follows all guidelines set forth in the Cash Handling policy. Produce paperwork on each patient for distribution to appropriate departments.
11. Obtain ABN's and/or non-covered notice forms when applicable.
12. Learn and maintain up to date knowledge of registration system user operatio