STAFF TRAINING SPECIALIST

Essential Functions (Job Duties)
• Delivers group and individual instruction and training for employees, interns, and volunteers of Citizen Advocates as well as external individuals and agencies.
• Active participant in developing training curriculum, ensuring high quality and engaging content, and/or recommends third party vendors to meet instructional goals and objectives.
• Delivers training in most appropriate instructional method, such as individual training, group instruction, lectures, online learning modules, demonstrations, meetings, and workshops.
• Design and develop training materials, including manuals, handbooks, and multimedia visual aids by leveraging graphic design and video editing software including Canva, Adobe Premier Pro, iSpring Suite, etc.
• Prepares equipment, room, and any pre- and post-training activities necessary to ensure a smooth and pleasant training experience for instructors and participants.
• Evaluates effectiveness of training and development programs and utilizes relevant evaluation data to revise or recommend changes in instructional design, objectives, and methods.
• Coordinates or performs administrative functions necessary to schedule, deliver, and document training.
• Administers centralized Learning Management System, including building employee and training groups, training modules, training assignments, and reports.
• Maintains records and writes reports to monitor and evaluate training schedules, compliance, activities, and program effectiveness.
• Organizes and develops training procedure manuals and guides.
• Assists in analyzing, assessing, and recommending training and development needs for individuals and/or departments.
• Identify and attain Certified Instructor status on various trainings, such as SCIP-R, CPR/AED/FA, BLS, MHFA, TCI, TRUST, etc.
• Attends meetings and seminars to obtain information and expand knowledge base.

Competencies

• Exceptional Communication Skills – Verbal, Written, Listening
• Public Speaking & Instruction
• Judgement & Decision Making
• Monitoring, Auditing & Reporting
• Collaborative & Transparent
• Exceptional Teamwork
• Emotional Intelligence
• Time Management & Project Management Skills
• Technologically Savvy
• Service Orientation

HP1

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is a full-time position.
Workweek schedule: Monday through Friday.
Hours of work: __8:00__ a.m. to _4:30___ p.m.

Hours and schedules may vary depending on Company need and workload. Employees will be given as much advance notice as possible when such changes occur.

Travel

Primary work location will be in Malone, NY although travel to various Citizen Advocates locations may be necessary for training purposes.

Required Education and Experience

1. High school diploma; Associates Degree preferred.
2. Five years of experience in education, health or human services, customer service or related field required.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.