Operations Manager - Commercial Operations Flood Compliance

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Operations Manager – Commercial Operations Flood Compliance leads a cross-site team responsible for quality control and oversight of flood compliance reviews to ensure adherence to the Flood Disaster Protection Act (FDPA) and applicable regulatory requirements, including timing and documentation standards. This role manages end-to-end operational execution across key checkpoints—pre-funding, pre-close, and life-of-loan/ongoing monitoring—to ensure appropriate flood insurance coverage and strong regulatory compliance. This leadership role will drive consistent execution, mitigates compliance and operational risk, and partners closely with frontline business stakeholders—balancing service expectations while advocating for sustainable, high-quality workflows.

This role requires working from our U.S. Bank location in Oshkosh, WI three (3) or more days per week.

Key Responsibilities:

Operational Leadership

• Directly develop a cross-site team of 10 direct reports responsible for quality control of flood reviews across pre-funding, pre-close, and life-of-loan monitoring activities required by FDPA.

• Leads high-performing team by setting clear goals, providing ongoing coaching and feedback, measuring results, recognizing success, and reinforcing accountability.

• Drives innovation and operational efficiencies by fostering a culture of continuous improvement and encouraging team members to bring forward ideas that enhance outcomes for Operations and customers.

Innovation and Continuous Improvement

• Participate in the review, improvement, and standardization of operational systems and procedures relevant to the flood compliance function.

• Support adoption of AI-enabled solutions to improve efficiency and find new ways of working through a culture of continuous improvement.

Stakeholder Partnership & Escalation Management

• Maintains a strong customer focus and professional presence, effectively supporting internal partners and, as applicable, external customers while reinforcing trust and service excellence.

• Serve as a key point of contact for complex issues and escalations involving frontline business partners

• Build strong internal partnerships through collaboration to ensure alignment on service, compliance, and process expectations.

Basic Qualifications
- Bachelor’s degree, or equivalent work experience
- Typically five or more years of relevant experience

Preferred Skills/Experience
- Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)

- Proven people leadership and coaching capabilities, including feedback, performance management, and employee development
- Experience leading quality control, monitoring, or control-based operations in a regulated environment

- Ability to exercise sound judgment in ambiguous situations, balancing operational efficiency, customer experience, and risk

- Strong process improvement mindset, with the ability to identify inefficiencies and drive continuous improvement

- Excellent interpersonal, verbal, and written communication skills; ability to influence across levels and functions.

- Demonstrated ability to manage escalations, handle conflict constructively, and advocate for teams while meeting business needs.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security an