Dept. Lead Personal Equipment Service Technician

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

 

Employee Benefits

•    Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

 

To Learn More, please review the Benefits Eligibility Summary

 

Job Summary:

Come to work at a world-class rental shop and enjoy the best benefits package in the industry. As a Service Tech, you will provide our guests with equipment services, and information for the ultimate outdoor experience.

 

Job Specifications:

• Starting Wage: $22.00/hr - $23.48/hr
• Employment Type: Winter Seasonal 2025/2026
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

 

Job Responsibilities:

• Service and repair customer merchandise according to established guidelines
• Complete accurate work orders and prioritize work in an expedient manner
• Determine customer equipment needs, assist in generating sales
• Provide customers with highest level of service by serving as a knowledgeable resource to customers and co-workers
• Adhere to all company policies and guidelines
• Remain current on industry products and trends, and demonstrate knowledge of products
• Protect company assets through loss prevention techniques
• Maintain all company paperwork according to policy
• Communicate with store management to achieve a seamless customer experience and maximize profitability
• Train, lead and manage associate technicians
• Identify shop supply needs
• Manage work order flow to completion
• Maintain equipment and identify equipment proactive servicing needs
• Maintain a clean and safe work area, adhere to all safety procedures
• Ensure all proper housekeeping methods and overall cleanliness of the shop is adhered to
• Other duties as assigned 

 

Job Requirements:

• 1+ years of experience.
• 1-3 years previous leadership experience or demonstrated ability to communicate effectively and lead others.
• HS Diploma or GED Equivalent
• Display mechanical aptitude to be able to perform bike tunes, maintenance or repairs. (ONLY FOR SUMMER )
• Display mechanical aptitude to be able to perform ski and snowboard tunes, maintenance or repairs. (ONLY FOR WINTER)
• Ability to work a flexible schedule; including nights, holidays, and weekends.
• Commitment to exceptional Customer Service.
• Ability to stand and move in an active, team-oriented environment for extended periods.
• Ability to communicate fluently through spoken and written English.

 

The expected pay range is $22.00/hr - $23.48/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

In completing this application, and when submitting rela