Assistant General Manager

Responsible for the day-to-day operation and administrative activities to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned building. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned building. 

Essential Duties

• Coordinate service activities for assigned building. Ensure that services are performed as contracted.
• Control supplies, equipment, and personnel necessary to meet customer specifications. 
• Interact with customers daily to obtain feedback on services and special needs.  Troubleshoot potential problems and concerns.
• Manage the company’s quality control monitoring and safety programs at the assigned buildings.
• Conduct quality of service inspections at assigned buildings. 
• Attend ABM training workshops when scheduled.
• Develop operational improvement plans and implements process changes within assigned buildings.
• Attempt to increase revenue by ensuring the Supervisors are looking for ways to provide additional or periodic services to the customers.
• Ensure compliance with company policies and procedures and all federal, state, and local government regulations.
• Create reports, proposals, and monthly presentations
• Ensure that all paperwork, including terminations, labor variance action plans, and operational model is complete and accurate and is submitted to the district/hub in a timely manner.
• Responsible for scheduling periodic maintenance schedule. Knowledge of floor work, high dusting, bright works, project works, preventive maintenance.
• Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned buildings.
• Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when applicable, correct any payroll discrepancies. 
• Work with General Manager to develop an action plan for all invoices that are outside of the contractual parameters.
• Manages and provides leadership to Supervisors, and Lead personnel assigned to the buildings.
• Responsible for the overall direction, coordination, and evaluation of personnel within the assigned building. Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws.
• Responsibilities include directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, and terminating employees.
• Client Relationship Management:
  • Cultivate and maintain strong, positive relationships with airport management and other key stakeholders.
  • Act as the primary point of contact for client inquiries and concerns, ensuring timely and effective resolution.
  • Regularly communicate with clients to understand their needs and expectations and adjust services accordingly.
  • Develop and implement strategies to enhance client satisfaction and retention.

* Perform other duties as assigned.

Minimum Requirements

• High School degree is required.
• Minimum of three (3) years of supervisory experience in a service/customer oriented environment. 
• Experience in cost estimating/pricing work. 
• Have a working knowledge of OSHA safety regulations and chemical handling/storage procedures. 
• Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.

Benefit Information:  

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management