Senior Commercial Loan Servicing Representative

About this role:

Wells Fargo is seeking a Senior Commercial Loan Servicing Representative as part of the Wholesale Lending Operations division. Learn more about the career areas and lines of business at wellsfargojobs.com

In this role, you will:

• Service commercial real estate loans including construction and problem loans and may include commercial real estate agency loans.

• Provide direct customer service and acts as primary servicing contact for the loan.

• Support less experienced loan administrators in providing resolutions of inquiries and complaints.

• Determine appropriate course of action and conduct investigative steps to fully identify customer issues.

• Perform complex administrative and customer support tasks by managing daily schedules and providing work direction to the team.

• Assist in setting performance standards and recommend process or policy improvements to enhance customer satisfaction.

• Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input.

• Monitor collateral and prepare payoff letters, releasing collateral; customer research and billing; obtain insurance information and monitor ongoing coverage.

• Provide subject matter expertise and interpretation of procedures to less experienced individuals.

• Respond independently to complaints escalated at the highest level.

• Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff.

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.

• Interact with internal customers.

• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Required Qualification:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Knowledge of Loan IQ, Automatic Financial System (AFS), and Imaging and Content Managment Platform (ICMP)

• General ledger experience.

• Ability to work effectively, as well as independently, in a team environment.

• Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change.

• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.

• Ability to navigate multiple computer systems, applications and utilize search tools to find information.

• Exceptional verbal, written, and interpersonal communication skills.

• Ability to work in a fast-paced deadline driven environment.

• Effective organizational, multi-tasking, and prioritization skills.

• Sound knowledge of Microsoft Office (Work, Excel, & Outlook)

Job Expectations:

• Ability to work at one of our approved job posting locations.

• Ability to work a hybrid schedule, at least 3 days a week working in office.

Posting Locations:

• 7711 Plantation Rd, Roanoke, VA 24019

• 600 S 4th St, Minneapolis, MN 55415

• 801 Walnut St, Des Moines, IA 50309

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$20.10 - $30.19

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tui