Customer Experience Advocate

Who are we, and what are we looking for?

You've got the opportunity to join our awesome team!

At Networx, we empower great people to do great work! Our core values are Chop Wood Carry Water, Do the Right Thing, Celebrate Success, and Evolve. These values guide our behaviors, and bold targets encourage us to bring our best selves to work daily. Our culture of fun, collaboration, and growth will help us all to share in the rewards of meeting our company mission; “Win Contractors More Jobs.”

At Networx, when we think of customer service, we think about building an A-1 Customer Experience! We are adding a Customer Experience Advocate to focus on developing long-term relationships and providing superior customer service to our contractors. As an advocate, you will aim to delight our customers and advocate for their needs and Networx services. You will serve as the bridge between customers and cross-functional internal teams to ensure our solutions' timely and successful delivery according to customer needs. If you have the ability and desire to develop customer accounts and maintain relations by providing top-notch support, we hope that you submit your application to join the Networx team!

Requirements

RESPONSIBILITIES:

What You’ll Do

• Handle a high volume of incoming and outgoing customer communications to full resolution
• Communicate clearly and concisely adapting style to suit customers by problem-solving, excellent phone skills, and resolving conflict
• Building and maintaining relationships with existing and new customers by establishing trust with customers
• Listening and understanding customer's from their feedback to gain knowledge and insights that can be shared in order to constantly improve our platform in a way that clearly reflects our customers’ feedback
• Escalating and following up on customer cases when needed
• Exercise and promote teamwork, supporting the objectives and policies of the Experience Service Team

You’ll Have

• At least 2 years of customer service experience
• Excellent Communication skills, including active listening
• Customer-oriented and able to build long-term relationships with customers
• Proficient computer skills with the ability to learn new skills
• Excellent time management skills
• You must live in the Atlanta, GA, metropolitan area to participate in office activities as necessary

*Networx has a flexible approach to in-office work; for those living in the Atlanta, GA, Metropolitan area. This position is considered Hybrid with infrequent required and nonrequired days in the office for collaboration.

Benefits

You’ll Receive

• Paid Training
• Competitive Salary and Bonuses
• Health Care Plan (Medical, Dental & Vision)
• FSA and HSA Options
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Bereavement & 9 Paid Holidays)
• Short-Term & Long-Term Disability
• Training & Development
• Work From Home
• Wellness Resources
• Competitive pay and bonus

*Networx proudly supports diversity in the workplace and is an Equal Opportunity Employer.

DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees in this role. It is not intended to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.