Digital / Technical Product Manager Lead – Investment Services Company (ISCO) Digital and Design Team

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are currently seeking a Digital / Technical Product Manager Lead to join the ISCO Digital and Design Team.   This is a critical Digital product-management role within the USAA Investments business. This Lead will have accountability for owning and developing the Investments Servicing value-stream work, while working in partnership with a cross-functional-journey team. This Digital product manager will set the vision for the cross-functional tea, serve as voice of the customer, and oversee the work prioritization and execution for the servicing-value-stream. He/she will be partnering with the IT lead, Development product owners, and cross-functional team members to research, design, develop, test and subsequently ongoing-manage and deliver the best-in-class member-and-advisor experiences for investments servicing.

The Lead will be directly responsible for managing the suite of investment-servicing business requirements that must adhere to Regulatory requirements while also addressing Digital and Design Governance standards and internal process-needs for both Members and Advisors and move with speed towards execution in partnership with USAA IT and external business-partners. The Digital Lead will also be responsible for collaborating across the ISCO value stream to ensure a smooth end-to-end member experience. In addition, this ISCO Digital Lead will also be the primary touchpoint for maintaining alignment with the USAA Association Digital teams for all digital scope related to Investment-servicing. 

This role will lead the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers’ (internal/external) experience. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Develops the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments for Digital and Technology products of complex and significant scope (portfolio level or enterprise reach). Ensures strategic alignment across the product and its stakeholders, suppliers, and customers.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Plano, TX; Charlotte, NC. or Tampa, FL campus. Relocation assistance is not available for this position.

What you'll do:

• Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.

• Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer “needs” and “wants” as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy.

• Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).

• Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences.

• Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members.

• Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportun