Senior Project Manager

General Information 

Primary Location: Grand Rapids, MI

Employee Status: Full-Time

Workplace Type:  Hybrid

Who we are:

At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter.

Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

About this position: 

The Senior Project Manager plays a critical role in driving strategic enterprise initiatives across the credit union, with a focus on enhancing agility, member experience, and operational efficiency. As a key member of the Enterprise Agility team, this role leads cross-functional projects that align with organizational priorities, including digital transformation, modernization of core systems, and regulatory compliance. The ideal candidate possesses extensive project leadership experience, a deep understanding of the credit union industry, and a passion for agile delivery and continuous improvement.

What you’ll do: 

Strategic Leadership & Project Oversight:

• Lead complex, cross-functional enterprise projects from initiation through delivery, ensuring alignment with organizational strategy and member-centric outcomes.

• Provide strategic direction and mentorship to project managers and cross-functional peers, contributing to the maturity of the Enterprise Agility framework and overall project management excellence.

• Champion the adoption of agile and adaptive delivery practices, facilitating agile ceremonies and fostering a culture of continuous learning, innovation, and collaboration.

Planning, Execution & Risk Management:

• Collaborate with business and technical leaders to define project scope, objectives, success metrics, and resource needs that drive clarity and accountability.

• Develop and manage comprehensive project plans, including timelines, budgets, dependencies, and risk mitigation strategies, to ensure predictable delivery and transparency.

• Apply critical thinking and problem-solving skills to identify challenges early, propose practical solutions, and implement contingency plans that maintain project momentum.

• Proactively identify and resolve project issues, dependencies, and risks with a solutions-oriented mindset and sense of ownership.

Stakeholder Engagement & Communication:

• Communicate effectively with stakeholders at all levels, using strong partnership and influencing skills to manage expectations, inform decisions, and drive alignment on project outcomes.

• Build and sustain strong relationships across departments—such as Member Experience, Lending, IT, Marketing, Finance, Compliance, and Risk—to promote organizational alignment, shared accountability, and trust.

Performance Monitoring & Reporting:

• Monitor and report on project health, progress, and outcomes to executive leadership and governance committees, using data-driven insights to inform strategic decisions and continuous improvement.

What you’ll bring:

• 7+ years of project management experience, with at least 3 years leading enterprise-level initiatives. Experience in the credit union or broader financial services industry is strongly preferred.

• Bachelor’s degree in business, project management, finance, technology, or related field of study.

• PMP, PMI-ACP, or SAFe certification preferred.

• Proven ability to build trust and handle confidential matters while influencing and motivating diverse stakeholders through clear, diplomatic communication.

• Strong facilitation and relationship-building skills with experience leading cross-functional meetings and collaborating effectively across all organizational levels.

• Track record of delivering complex, cross-functional projects on time and within budget using agile, hybrid, and waterfall methodologies; proficient with project management tools (Jira, ServiceNow SPM, Miro, SharePoint)

• Experience in credit union operations and core banking systems (Symitar, Silverlake) with understanding of regulatory requirements; ability to lead multiple concurrent enterprise initiatives aligned to strategic goals

• Strong analytical and problem-solving skills with ability to define KPIs, diagnose root causes, and manage competing priorities while delivering quality results under tight deadlines

What you’ll get:

• All Employees: weekly pay and retirement savings options.

• Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA