Assistant Vice President, Fraud Cyber & Threat Investigations

The AVP, Fraud & Cyber Investigations is responsible for providing strategic direction and leadership to global fraud, cyber, and threat investigation teams. This role oversees the integration of cyber threat intelligence, fraud investigations, and threat management, ensuring the protection of employees, members, and organizational assets. The AVP collaborates with various business units to deliver actionable intelligence, support incident response activities, and drive innovative solutions in line with corporate objectives and regulatory requirements.

The AVP implements solutions to enhance the organization’s security posture, supporting broader security strategies. Additional duties involve evaluating and improving teamwork, quality, staff performance, systems, and processes to meet departmental objectives. Serving as a subject matter expert on fraud, member threats, and cyber investigations, the AVP provides guidance on operational functions, systems, policies, and procedures. The position supports executive management in strategic planning and execution and reports directly to the VP of Global Physical Security, acting as VP in their absence.

• Lead and manage the fusion of Fraud, Insider Threat, and Cyber Threat teams, fostering collaboration and seamless operations
• Develop and implement integrated strategies for fraud (external/internal), member, and cyber threat investigations
• Establish and monitor performance standards for investigative staff, ensuring alignment with Security’s strategic goals
• Oversee the selection, deployment, and maintenance of investigation and linking tools
• Serve as primary liaison among internal stakeholders (e.g. Fraud and Physical Security, InfoSec, OGC, ETS, Digital) and external partners to support integrated investigations
• Evaluate and improve team processes, work quality, and staff performance to meet organizational objectives
• Collaborate with Security department teams on developing strategies/process for leveraging OSINT methodologies including on executive protection investigations
• Lead coordination with other financial institutions and external law enforcement to investigate and recover assets
• Collaborate with law enforcement, industry peers, and intelligence-sharing communities to acquire and share threat intelligence information
•  Assist in the development of the investigations team’s use of AI for enhanced linking and investigations
• Track threat actors, tactics, techniques, and procedures (TTPs), and maintain up-to-date indicators of compromise (IOCs) in threat intelligence platforms
• Act as subject matter expert regarding the fusion of fraud and cyber investigation functions, systems, policies, and procedures
• Foster a culture of collaboration, innovation, and continuous improvement across the fraud and cyber investigation teams
• Identify and implement new technologies, tools, and methodologies to enhance investigative and intelligence capabilities
• Monitor and analyze regulatory changes, industry trends, and threat intelligence to proactively address risks
• Oversee audit processes, control testing, and remediation of identified gaps in fraud, threat, and cyber investigations
• Select management and other key personnel; oversee talent development of leaders within team
• Ensure compliance with applicable policies, procedures, and regulations, including those related to the Bank Secrecy Act
• Direct report to VP Global Physical Security; act as VP in the incumbent’s absence

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field, or the equivalent combination of education, training and experience
• Extensive experience leading and managing multi-functional and multi-location cyber threat intelligence, fraud, and investigation teams, preferably in a large financial institution or law enforcement
• Expert knowledge of applicable federal and state laws, rules, and regulations
• Advanced knowledge of cyber threat intelligence lifecycle, threat actor profiling, incident response, and regulatory compliance
• Proven expertise in the design, installation, and operation of security systems, investigation platforms and tools
• Extensive experience collaborating across organizational boundaries and building partnerships across functions
• Advanced knowledge of financial industry trends, products, and services
• Significant experience influencing decisions at the senior leadership level
• Law enforcement or cyber investigations background preferred
• Advanced degree in Criminal Justice, Cybersecurity, or related field, or equivalent combination of education and experience
• Expert verbal and written communication skills
• Expert organizational, planning, and time management skills