Sr. Director, Customer Experiences & Global Events

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role

We are seeking a strategic and customer-obsessed Senior Director of Customer Experience and Global Events to craft and lead ground-breaking programs that elevate every customer touchpoint in our global event strategy! This leader will craft our end-to-end customer experience strategy—through signature events, both sponsored and owned. They will reinforce Elastic’s brand, values, and strategic vision across all internal events.

As the leader of this high performing function, you will create high-impact experiences that build thought leadership, increase pipeline, deepen customer relationships, and elevate our market presence.

This role requires a combination of critical thinking, strong planning and execution skills to optimally plan and develop strategic activities to deliver marketing contributions to the sales and partner pipeline.

The successful candidate will partner across Marketing, Product, Sales, and Customer Success to ensure a consistent, personalized customer experience at every stage of the journey.

What You Will Be Doing

• Lead the vision, evangelism, and execution of a new era of experiences for our event portfolio.
• Identify high-impact moments throughout the customer lifecycle to improve emotional connection, retention, and brand dedication through experience design.
• Boost employee engagement, connection, and morale across internal events through memorable, high-quality experiences that reinforce Elastic's distinct culture.
• Own the end-to-end strategy, planning, and execution of high-impact executive events across global markets, including C-level summits, advisory boards, and customized experiences!
• Encourage and lead a team of creatives and agency partners to implement outstanding events that delight and surprise our customers, employees, and community members.
• Launch and lead the development of a strategic Executive Briefing Center (EBC) program to drive enterprise customer engagement and deal acceleration.
• Devise impactful and immersive strategies to showcase our industry-leading solutions and inspiring customer stories across all touchpoints.
• Guide the development of all communications surrounding the event - from pre-event comms to registration to post-show follow-ups.

What You Bring

• 12+ years of experience in customer experience and event marketing, with at least 5 years in senior leadership roles.
• Proven track record of building customer experiences that drive measurable business outcomes.
• Deep understanding of customer journey mapping, lifecycle marketing, and emotional brand connection.
• Executive presence with the ability to influence C-level collaborators and represent the customer voice internally and externally.
• Strong command of experience data, customer insights, and journey analytics.
• Bachelor’s degree required; advanced degree in business, design, or communications is a plus.

 

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Compensation for this role is in the form of base salary.  This role does not have a variable compensation component.  

The typical starting salary range for new hires in this role is listed below.  In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below. 

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.  

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to partici