Manager Customer Accounts (Remote)

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

POSITION SUMMARY:

As the Manager of Customer Accounts in the Hotels, Travel, and Leisure segments, your primary responsibility is to develop tailored solutions that meet the needs of customers within these industries. This includes securing new national partnerships, expanding existing partnerships, overseeing regional execution, and managing budgets to achieve or surpass targets. Additionally, you will collaborate closely with National/Regional Distribution Partners and the Direct Sales team to define and execute strategies for large, national hotel, travel, and leisure opportunities. You will also be responsible for implementing commercial and marketing plans for National Accounts, ensuring the achievement of yearly objectives in terms of acquisition and growth through our dual route to market. Ultimately, your role will focus on driving profitability for National Accounts in alignment with Nespresso targets (P&L), under the guidance of the Director of Field Sales. The segments covered in this role include accommodations (hotels, cruises), transportation (airports/airlines, trains), and attractions (theme parks, concessions, entertainment venues). This is a fully remote opportunity with an anticipated 40% travel requirement nationwide.

RESPONSIBILITIES:

Sustainable Acquisition

• Develop a robust pipeline of National Account opportunities aligned with business objectives and customer strategies for sustainable acquisition
• Build comprehensive customer plans for current and potential accounts
• Understand both Direct and Indirect routes-to-market to solicit, secure, launch, and drive new business
• Balance PRO vs Classic opportunities according to specific business objectives
• Follow Nespresso US and Global Strategic Accounts, communicating regularly with the Global Strategic Account Manager and providing reporting/support/feedback as requested
• Use CRM systems to target, acquire, and develop new accounts
• Execute customer plans for potential accounts
• Negotiate commercial agreements with new accounts
• Participate, lead, and execute strategic partnership opportunities via Partnership network, RFP, RFQ, and other inquiries
• Assist in determining relevant events and trade marketing activities to drive new account acquisition
• Develop annual programs to drive volume and brand presence in line with national strategies
• Deliver net sales and profitability objectives

Partnership relations

• Develop rela