Global Brand Manager Guest Experience, Staybridge Suites

As Global Guest Experience Manager for Staybridge Suites, you will help bring the brand to life across a growing global portfolio. In this role, you will support the implementation of the brand’s three-year strategic plan, drive the delivery of key brand initiatives, and act as a key connector between cross-functional teams such as design, operations, procurement, marketing, development, and training. This is a highly collaborative, high volume and fast-paced role ideal for someone with proven branding, analytical, hospitality, and innovation experience.   

Your day to day     

• Review and analyze performance, market and industry data to support new brand initiatives, and project storytelling.    
• Determine strategic objectives and develop the corresponding tactical initiatives to achieve those objectives.  
• Partner with cross-functional teams to execute product initiatives across the brand.   
• Work with upper management and franchisees to gain support and input into service and product initiatives, and to communicate regarding program successes, issues, changes, etc.  
• Create toolkits and guidance to ensure hotel delivery of the brand experience.   

 What we need from you     

• Bachelor's or Master's degree in Marketing, Hospitality, or a relevant field of work or an equivalent combination of education and work-related experience.  
• 6 to 10 years progressive work-related experience in marketing, brand management, and/or hotel operations. Demonstrated proficiency in multiple disciplines/processes related to the position, including experience working within a franchise organization and specifically working with/influencing franchisees is a plus.   
• Demonstrated project management experience in organizing, planning, and executing projects from conception through implementation.   
• Demonstrated analytical skills, including data management, and visualization to uncover actionable insights that drive performance and inform/influence key business decisions. 
• Demonstrated project and stakeholder management skills, with confidence navigating cross-functional and international teams.  
• Demonstrated effective verbal and written communication skills for the purpose of providing information to vendors, senior management, and hotel staff. Ability to influence both franchisees and senior management.   
• Demonstrated knowledge of branding and brand management, including research methodology and design (basic measurement and statistics).  
• Demonstrated ability to develop consumer understanding based on research and existing trends.  
• Demonstrated creative problem solving.  

Location - Our hybrid work structure is an expectation of three (3) days a week in office.  This expectation may be adjusted to evolve with the changing needs of the business.     

The salary range for this role is $58,844 to $100,000 This role is also eligible for bonus pay.  We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employee.