APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Penn State Law (PSL) and the School of International Affairs (SIA) in University Park, Pennsylvania, are seeking a highly motivated and customer service-driven Information Technology Support Specialist to join our dynamic Instructional and Information Technology team. This pivotal role provides comprehensive tier 1 and 2 technical support to the faculty, staff, and students of PSL/SIA through multiple channels, including walk-in assistance, phone support, and online request management. We are looking for a candidate who thrives in an on-site work environment and is passionate about providing exceptional IT solutions.

Responsibilities Include:

• Support users in person, remotely, and over the phone and schedule delivery/pick-up of items that need to be serviced.

• Perform setup and installation of hardware and software, including laptops, desktops, docking stations, printers, etc. Train and assist end users on the use of software such as Teams, OneDrive, and the 0365 suite. Work with Sysadmin on more complex issues such as single sign-on, AD group membership, and permissions.

• Use Big Fix to push out software programs and software “fixes".

• Diagnose IT issues, implement fixes if applicable, or escalate and prioritize. Submit requests, update, and close applicable ServiceNow tickets.

• Assist other staff with the setup of equipment.

• Provide support for classroom/conference rooms, Zoom, and Teams to facilitate in-person, online, and hybrid events and classes. Assist A-V and Web teams with basic tasks.

• Perform administrative tasks such as disbursement forms, ordering and maintaining IT supplies, and coordinating pickups of recycled batteries, light bulbs, printer cartridges, printer drums, and unused hard drives. 

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.