Customer Experience Insights & Projects Specialist

<p><strong>The organization</strong></p><p>Why Join Us? It's More Than a Job in Retail, It's Your Story.</p><p>At Public Group, we believe in the power of our people in a sustainable way. That's why we're not just focused on what you do, but who you become. We're committed to fueling your growth, because when you win, we all win. Imagine a place where you feel supported, valued, and empowered to make a real difference.  A place where you can build a career you love, to <strong>leave your mark in our story</strong>!</p><p>Public Group strategically invests to create an ecosystem of innovative scaleups around its core Omnichannel Retail business, with the objective to provide exciting customer experiences powered by operational excellence. We bring together technology, talent &amp; entrepreneurship to create value in the Greek market &amp; society.</p><p>Our Omnichannel retail, in Greece and Cyprus, is the love brand Public, a Leading Omnichannel Home Living, Tech &amp; Entertainment Retailer with long lasting heritage. Innovation is part of our DNA. Through our ecosystem of startups and organizations, - iRepair, Klarna, Douleutaras.gr, SVUUM, Bookvoice, BOX NOW, Instacar, our tech PublicNEXT, Endeavour, Big PI, Metavallon, &amp; Venture Friends - we offer pioneer services to our consumers. We operate 60 stores, 3 eShops and an ecosystem of digital properties such as: public ticketing, public business and bookfriends.gr.</p><p>We are looking for a <strong>CX and Gift Cards Associate</strong> to strengthen our team, ensuring top-notch customer experiences and excellent management of our gift card programs. </p><p></p><p><strong>Key Responsibilities:</strong></p><ul> <li>Execute strategies to enhance customer experience across all touchpoints. </li> <li>Align CX initiatives with company goals and brand values. </li> <li>Manage Public’s gift card program as key CX initiative and oversee marketing efforts to grow usage. </li> <li>Analyze customer journeys to identify pain points and improvement opportunities. </li> <li>Track key CX metrics (e.g., NPS, CSAT) and analyze customer feedback to inform decisions. </li> <li>Collaborate with teams (marketing, sales, product development, etc.) to ensure seamless CX. </li> <li>Address escalated customer issues and implement solutions for recurring problems. </li> <li>Present CX performance reports and propose recommendations for improvement. </li> <li>Promote a customer-first mindset and train teams to prioritize customer satisfaction. </li> </ul><p></p><p><strong>Job Requirements:</strong> </p><ul><li>BSc in Marketing or relevant field </li></ul><ul><li>Minimum 3 years of relevant professional experience, ideally in the Retail or Telecommunications industry </li></ul><ul><li>Excellent numerical and analytical skills </li></ul><ul><li>Excellent knowledge of MS Office, especially Excel </li></ul><ul><li>Excellent use of the English language, both written and oral </li></ul><ul><li>Creativity and innovative thinking </li></ul><ul><li>Enthusiasm &amp; results orientation </li></ul><ul><li>Excellent communication skills </li></ul><ul><li>Strong organizational skills </li></ul><p></p><p><strong>What we offer:</strong></p><ul> <li>Competitive compensation &amp; benefits package</li> <li>Bonus scheme</li> <li>Life &amp; Health insurance</li> <li>Behavioral health programs</li> <li>Dynamic work environment</li> <li>Exciting opportunity to grow with the role</li> <li>Great experience in a well-known and respected growing business</li> <li>LinkedIn Learning account for continuous learning</li> </ul><p></p><p>Are you ready to be the next #OrangeGen maker?</p><p>Orange Gen, is our team of 2.200 people who are committed to cultivating an innovative retailtainment environment, supporting continuous development, and embracing flexibility—all while placing customer centricity at the forefront. We believe in fostering a culture that values your contributions, boosts your ambitions, and supports personal and professional growth. “Joy at Public” is our main motto which lies in creating a workplace where every individual is empowered to excel and evolve, always keeping the customer at the heart of our endeavors. We like to share our moments under the #OrangeTeam celebrating all team’s achievements and Orange Marks Stories!</p><p><strong>All applications will be treated with the strictest confidentiality.</strong></p>