Sr Manager, Hub Site

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

As the Senior Manager of Hub Site Operations at NBCUniversal, you will play a pivotal role in overseeing all IT operations across a diverse array of remote hub sites, including Toronto, Chicago, Assembly Studios in Atlanta, Dry Creek in Colorado, and all local NBCULocal locations. Your primary responsibilities will include seamless and efficient communication with all business partners, facilitating project work and meeting business needs and requirements. Your leadership will be instrumental in fostering a unified user experience across all locations, bolstering internal operations, and driving continuous improvement initiatives. This role offers a unique opportunity to lead a dynamic team in optimizing IT processes and infrastructure to support NBCU's global operations effectively.

YOUR RESPONSIBILITIES: 

• Oversee all IT operations for NBCU remote hub sites, including Toronto, Chicago, Assembly Studios in Atlanta, Dry Creek in Colorado, and local NBCU locations
• Ensure effective and open communication with business partners to facilitate project work and meet business needs and requirements
• Foster a universal user experience across all locations by implementing standardized IT processes and procedures
• Drive continuous improvement initiatives to enhance internal operations and optimize IT infrastructure
• Lead and mentor a team of IT professionals to effectively manage day-to-day operations and deliver exceptional service to internal stakeholders
• Develop and maintain strong relationships with key stakeholders to understand their needs and align IT services accordingly
• Proactively identify and mitigate risks to ensure the security and stability of IT systems and infrastructure
• Collaborate with cross-functional teams to implement new technologies and solutions that support business objectives
• Stay abreast of industry best practices and emerging technologies to drive innovation and maintain a competitive edge in IT operations.
• Prepare comprehensive reports for monthly operations review, highlighting performance against KPIs and providing insights to inform decision making

WHO WE’RE LOOKING FOR:

• A passionate and motivated individual with a strong commitment to delivering excellence in IT operations, driving innovation, and exceeding expectations.
• A collaborative team player who prioritizes the team's collective success and shows a willingness to support and empower colleagues.
• A strategic thinker with a deep understanding of business needs and objectives, capable of translating technical solutions into business value and driving alignment between IT and organizational goals.

Qualifications

• Proven track record of success in managing IT operations in a complex and dynamic environment, preferably within the media or entertainment industry.
• Strong leadership and management skills, with the ability to effectively mentor and develop a high-performing team.
• Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively with cross-functional teams and stakeholders.
• Demonstrated ability to develop and implement IT strategies that align with business objectives and drive operational excellence.
• In-depth knowledge of ITIL frameworks, best practices, and methodologies.
• Experience with IT service management tools and s