LRC Student Services Professional

Division of Academic Affairs

** Temporary Position with an anticipated 1 year appointment.  **

PURPOSE OF THE POSITION:  THIS IS A GIFT SUPPORTED POSITION SUBJECT TO ANNUAL RENEWAL OF GIFT FUNDS-NO PERMANENT APPOINTMENT WILL BE REACHED FROM THIS POSITION.

RESPONSIBILITIES & DUTIES:

Coordinates LRC peer academic coaching program through the following roles and duties:

• Promotes and improves LRC peer academic coaching with faculty and other student service units
• Processes academic coaching requests; assigns students to appropriate peer academic coaches
• Trains peer academic coaches; develops coaching material and updates Academic Peer Coaching Canvas
• Provides observation of peer academic coaching
• Tracks and assesses the program through surveys to students, coaches, and faculty; reports results to appropriate administrator

Provides day-to-day support for center services and programs through the following roles and duties:

• Creates reports of weekly center usage data drawn from TracCloud and other internal data tracking systems to support data collection
• Assesses, monitors, and recommends center availabilities of ISAs and SAs that effectively distributes subject areas according to center needs and modalities across the semester
• Supports placements of tutors with appropriate courses for embedded support
• Supports the recruitment of ISAs and SAs; provides support for interviews and the hiring process.
• Designs and presents workshops related to subjects supported by the LRC
• Supports the promotion of LRC resources and services through pitches and presentations
• Provides other center program support duties as assigned.

Supports instruction and use of learning technologies used in LRC services through the following roles and duties:

• Oversees integration and instructional use of learning technologies in tutoring and/or support of classrooms
• Monitors and reviews application of learning technologies; troubleshoot problems; work with LRC staff and stakeholders to improve academic learning with technologies
• Develops and delivers workshops to promote academic learning with technologies
• Trains tutors how to responsibly and effectively use technologies for academic learning
• Provides other learning technologies and instructional duties as assigned.

Supports tutor education through the following roles and duties:

• Monitors tutor training completion and maintain documentation in support of CRLA level 1 and level 2 certification compliance
• Researches and/or develops professional development material to improve tutor education and tutorial sessions
• Provides observation of tutoring sessions using a structured rubric and provides formative, supportive feedback to tutors in alignment with LRC training standards.
• Provides in-person supervisory support to tutors, student assistants, and LRC visitors during center in-person operational hours, ensuring smooth day-to-day operations and student employee oversight.
• Provides on-going coaching and mentorship for ISAs (tutors) and SAs as needed
• Supports the writing of performance evaluation of ISAs (Tutors) and SAs at the end of each semester
• Provides other tutor education duties as assigned.

Education:

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field.

 Experience:

• Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
• One-year of related experience working in a student support service unit. Equivalent amounts of graduate level job-related education may be substituted for the required experience.
  
  

Knowledge, Skills, & Abilities:

• Working knowledge of the methods and problems of organization and program management; research and interviewing techniques; principles of individual and group behavior; the ability to rapidly acquire such knowledge of the organization, procedures and activities of the specific campus to which the position is assigned; and the basic principles, practices and major trends in the Student Services field to which assigned.
• Ability to rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation; interpret and apply program rules and regulations; gather and an