Print Production Associate-Legal

Description

CTG is assisting a client in Conyers, GA in staffing an Experienced Legal Print Production Associate for an ongoing contract role.

 

Location: Conyers, GA

Job Type: Hourly Consultant

Hours: 8 am to 5 pm, M-F

Pay: $18/hr

 

Candidates must be able to lift up to 50 lbs and stand for long periods of time.

 

ESSENTIAL FUNCTIONS:

• Perform basic copying, faxing, printing and scanning functions
• Perform basic device cleaning, and replacement of operator accessible parts and consumables per equipment specifications
• Pro-actively manage consumables and supplies using the Days Of Supply calculator
• Maintain on-site operator replaceable parts inventory
• Collect equipment meter information and submit for billing purposes
• Perform basic equipment problem diagnosis
• Serve as the primary customer contact for equipment support and service
• Coordinate Move/Add/Change (MAC) process
• Perform Data Entry for activity and asset tracking
• Provide on-going end user training on equipment
• Point of contact for equipment removal and delivery
• Contact service as required (Xerox and 3rd party)
• Utilize Xerox web-based applications as required 
• Download and install printer drivers on end-user equipment
• Perform printer mapping to PC as required
• Escalate printer network issues to appropriate resource
• Perform Advanced Customer Training (ACT) or DocuCare maintenance and diagnosis functions
• Manage and maintain on-site parts inventory using PM4
• Ensure SLAs are adhered to per SOW
• Physical device management and control
• Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.)
• Monitor/apply current patches
• Non-Xerox device management as required
• Perform remote device monitoring and remote solve (Xerox Device Management)
• Identify and promote Xerox Office Solutions

SKILLS:

• Ability to demonstrate Network Connectivity Knowledge (Device Management, Print Queue, Print Driver Mgmt.)
• Demonstrate ability to utilize competitive product and network management tools as required
• Able to demonstrate ability to download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms - Able to demonstrate ability to perform mail merges
• Able to demonstrate intermediate knowledge of MS Word or equivalent: -- Insert images; Create/manage tables and columns; Edit headers/footers; Create forms; Create/manage multiple sections
• Able to demonstrate intermediate knowledge of MS Excel or equivalent: -- Navigate multiple worksheets within a workbook ;create charts/graphs; use basic math functions; create basic formulae
• Able to demonstrate working knowledge of MS PowerPoint or equivalent: -- Open and create basic presentations, open saved, print using different options
• Able to demonstrate Working knowledge of account-relevant applications (e.g., Adobe Acrobat, file conversion or graphic arts applications )
• Able to demonstrate basic knowledge of network (e.g., how to add or delete a network printer)
• Able to demonstrate ability to recognize PC to printer connectivity
• Able to demonstrate basic knowledge of Digital Front Ends
• Able to demonstrate functional knowledge of MAC when required by client

 

EXPERIENCE:

 

Knowledge of the legal process

1-2 years relevant experience resolving customer and equipment printing issues

 

EDUCATION:

 

Minimum High School diploma or equivalent 

About Us

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Par